**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! JOB OBJECTIVE Support business growth by providing basic technical and sales support promoting Copeland products and solutions to customers. This position remotely manages relationships with small to mid-size customers to allow US outside sales counterparts increased face time with customers. **RESPONSIBILITIES AND OUTPUTS** **MAIN DUTIES** **PLANNING** Performs pre-sales activities for managed customers: Map out annual objectives based on Business Unit strategies at the beginning of each fiscal year Identify target customers for outbound campaigns Create product-specific outbound communication packages that aim to educate and serve as sales tools for customers Prepare monthly Progress Reviews, Territory Sales Report/ Fiscal Year End Sales Report Maintains the accuracy and upkeep of each customer account in the database through the following: Update of each customer file in a Customer Relationship Management (CRM) tool Documentation of each supported product ACCOUNT MANAGEMENT Manage or co-manage specific customers with domestic outside sales managers Support post-sales activities with follow up calls to identify leads to new business opportunities. Provide timely information updates on current products and on the company Support Customer Service through the following: Resolve technical and product issues Update on new product launches and transitions Recommend solutions on customer issues as follows: Project proposals, product selection, transition, cross-reference and replacement Material/ Product Returns/ Warranty Pricing discrepancies Lost or defective products during shipment **SUPPORT NEW BUSINESS OPPORTUNITIES** Support business growth through the following: Copeland brand cross-selling Provides product research and act on literature request Support sales activities of the managed accounts as follows: Point of contact for Copeland products and solutions Coordinate sample activities and shipments to expedite requests and processing of orders Decide on credit recommendation on short paid invoices Coordinate product sampling to customers from order entry to delivery **PROGRESS REVIEWS** Conduct regular progress reviews with Business Unit Point-of-Contact and local management **JOB SPECIFICATIONS** **EDUCATIONAL BACKGROUND** + Graduate of any four-year business or behavioral discipline course + Graduate of any engineering discipline course is an advantage **WORK EXPERIENCE OR TRAINING** + At least two (2) years experience gained from interactive customer service and related functions + At least three (3) years experience gained from marketing, industrial sales, supply chain, engineering, manufacturing and technology business + Knowledge in Heating Ventilation Air Conditioning Refrigeration (HVACR) is an advantage + Background in offshore service operations is an added advantage **SKILLS AND ABILITIES** + Ability to assume cross-trained functions + Ability to assume back up functions due to skills and capacity constraints + Ability to build long lasting relationships with internal & external customers, and work within a team setting + Problem Solving + Process Improvement Capability + Influencing Skills + Excellent written and spoken communication skills in English + Knowledge on computer applications such MS Office, Mainframe and other Business Systems and Tools **OTHER WORK CONDITIONS** + Willing to work on shift supporting the assigned business and customers + The individual must be able to maintain a positive energy level to function in an environment of constantly shifting demand and sometimes-severe time restrains while continuing to function effectively and often autonomously **COMPETENCY PROFILE** + Analyze Issues + Drive for Results + Foster Teamwork + Build Relationships 3/6/24 3/6/24 3/6/24 **Our Commitment to Our People** Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! **Our Commitment to Diversity, Equity & Inclusion** At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.  **Equal Opportunity Employer** Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.