Job Description

At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. 

We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.  

Cboe is one of the World’s largest Exchange operators. The End User Computing (EUC) team handles supporting End User equipment, accesses, and software Cboe associates need to effectively do their jobs.  EUC works closely with our customers to ensure solutions to their issues or requests are met promptly. 

EUC Engineers exhibit exceptional skills in automation, systems integration, and troubleshooting. They handle identifying issues and presenting solutions to EUC management that focus on long-term improvements or addressing current challenges. EUC Engineers attend EUC Sprint planning meetings where they propose new projects and receive other project assignments. Serving as the second-tier support for all EUC Specialists, engineers collaborate with the Information Security and other Infrastructure Teams on both projects and urgent fixes. Also, they manage the work queue like EUC specialists to stay informed about ongoing EUC issues.

Responsibilities include: 

2nd Tier support point-of-contact for EUC escalated issues related to:

Dell, Microsoft and Apple Workstations and Laptops troubleshootingWindows, Mac OS, and Linux Operating Systems supportVMWare Virtual Desktops, and VMware HorizonAll End User Software procured by CboeAzure Cloud Technologies configuration and support.Network troubleshootingMS Office, Copilot productsAdvanced hardware troubleshooting  Video Conferencing Equipment and softwareRemote AccessMobile Device Management SystemsIOS issues and managementPrinters/Copiers configuration

Responsible for day-to-day tasks:

Hardware and Software Procurement and Asset ManagementVirtual Desktop AdministrationSoftware DeploymentBreak/Fix SupportAD ManagementEUC Project workVendor ManagementIdentify common issues/inefficiencies and work towards stream-lining our processesProvide local and remote support for end-users globallyTrain end-users in technology and communicate changes which will affect on them

The ideal candidate has: 

Minimum of 3 Year experience as a EUC specialist or equivalent work experienceThorough understanding of Microsoft Windows 11 and Office productsSolid background in Azure Active Directory, Endpoint Manager, Teams, Exchange OnlineWorking knowledge of Windows Server, Domain Controllers, DNS, DFS, and DHCPSolid background in AD administration including Group Policies and Security GroupsDevelop a cooperative relationship with end-users of all technical abilitiesA drive to create an atmosphere of competence, trust, and respect with all end-usersAn “automate everything” attitude and desire for effective and efficient processesHighly methodical and analytical approach to problem solving and evaluating technologiesWorks well in a team environmentDedication to quality and attention to detailExcellent written and verbal communication

#LI-JS1

 

Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.