This position is 100% on-site in Cortland, NY 

Position Summary: 

To provide installation, troubleshooting, and maintenance support for Avaya PBX and key telephone systems in multiple locations.  Performs installation of telephone and computer network wiring, and telephone equipment.  makes modifications to programs in the Avaya PBX as necessary to facilitate daily changes and additions to telephone equipment.

Education, License & Cert: 

Two‐year degree in telecommunications related field with at least two years of technical experience, or four years of technical experience. A valid driver's license is required.

Experience: 

Experience should consist of work directly related to programming and maintaining Avaya PBX systems, Avaya key equipment, and installing voice/data wiring.  Knowledge of computer network equipment preferred.  Must have strong interpersonal skills and a service orientation.

Essential Functions: 

1. Maintains a high level of expertise of the Avaya PBX system and its features, functions, and programs.  Acts as an in‐house expert on the Avaya PBX system and associated equipment.

2. Installs, configures, and tests Avaya PBX hardware components such as trunk cards and line cards.

3. Performs in‐depth technical programming of the Avaya PBX system.

4. Performs installation of telephone or computer wiring where appropriate.  Works with the Telecommunications Manager in planning moves involving telephone equipment or wiring.

5. Performs basic troubleshooting tasks on telephone and telecommunications problems.  Performs repairs if possible or works with communications vendor to solve problems.

6. Maintains neat and accurate records of the physical components of the Avaya PBX system, including wiring diagrams, system hardware configuration, and routing schematics.

7. Maintains inventory of spare parts to be used for equipment repair and for new equipment installation.

8. Monitors specific security indicators periodically to alert TGC to potential security risks.  Responsible for protecting The Guthrie Clinic against the misuse or theft of services by ensuring that the appropriate safeguards are activated on the Avaya PBX system.

9. Performs capacity planning as it pertains to Avaya PBX hardware components, lines, trunks, etc.  Monitors incoming and outgoing traffic to ensure the efficient and optimal use of the lines.  Makes recommendations to management for the addition of lines and PBX hardware components where appropriate.

Other Duties: 

1. Travel for this position is sometimes required.

2. Learn and practices quality principles for continuous improvement in all work processes in which s/he is involved.

3. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.

Pay range min $25.60/hr max $39.94/hr