**Role summary:** Support the Technical department in relation to the Product servicing and coordinating with Business & Clinical Dept in new product installation **Accountabilities:** + Responsible for maintaining and providing technical service to renal units/dialysis related equipment. + To provide technical support to the clinical resources nurses in trials and installations. + Assist customer service with technical clarification of customer orders. + Maintain all equipment to minimize down time / ensure all services are carried out on time. + To manage spare part stocks in hand, returned stock and faulty stock. + Educate staff in the hospitals / dialysis center on the operation of Fresenius machines. + Maintain proper documentations, i.e. Service Reports + Record and update technical database on breaks down attended. + Conduct periodical preventive maintenance. + Conduct user and technical training. + Any other ad-hoc duties assigned. **Requirements:** + Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree of Engineering (Electrical/Electronic/Mechanical), Engineering or equivalent. + At least 1 or 2 year(s) of working experience in servicing Fresenius Machine & equipment + Display a professional image to the customers at all times. Maintain the company image to a consistently high standard. + To carry out all duties and responsibilities in an efficient, courteous and professional manner. + Willing to work long and odd hours. + Possess own transport and prepared to travel outstation at short notice as and when required. + Possess good interpersonal and communication skills both in English and Bahasa Malaysia.