**Responsibilities:** + Design, develop, and maintain high-quality, user-friendly ServiceNow catalog items and workflows. + Partner with stakeholders to gather and analyze requirements for catalog items, workflows, and integrations. + Develop reusable components and implement catalog development best practices. + Provide recommendations for new code development or existing code reuse. + Perform debugging and troubleshooting of catalog items, workflows, and integrations. + Conduct system testing to ensure solution reliability and functionality. + Create comprehensive documentation for processes, designs, and configurations. + Drive catalog experience improvements through proactive enhancements. + Maintain current knowledge of ServiceNow platform updates and industry standards. + Provide technical guidance and support for programming challenges. + Ensure thorough problem analysis and programming approaches to minimize rework. + Additional responsibilities as assigned. **Skills/Previous Experience:** + Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) is preferred. + Must have one (1) to three (3) years of relevant experience and a proven track record as a ServiceNow Developer, specializing in catalog items and workflows. + Three (3) to five (5) years of relevant experience and a proven track record as a ServiceNow Developer is preferred. + Comprehensive understanding of ServiceNow IT Modules including IT Service Management (ITSM), IT Operations Management (ITOM), or Service Portal. + Demonstrated experience in ServiceNow catalog development and workflow design. + Strong proficiency in JavaScript and ServiceNow Glide platform. + In-depth knowledge of ServiceNow modules, particularly Request Management and Service Portal. + Advanced problem-solving and debugging capabilities. + Proven ability to work both independently and as a team member. + Excellence in technical communication with both technical and non-technical audiences. + Agile methodology experience preferred. **Licenses/Certifications:** + None required. + ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred.