8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be! 

About this job

At CarMax, an Engineer II, Artificial Intelligence is a technologist with domain-specific knowledge in Generative AI, able to create software solutions leveraging deep-learning models that generate content with processes and tools for testing, evaluating, and analyzing the AI system. As a member of the GenAI team, you will work with engineers, managers, and other stakeholders to provide customer solutions that drive CarMax’s iconic omni-channel customer experience.

Essential Responsibilities:

Ability to work independently to develop, evaluate, and deploy new capabilities for our customers utilizing Generative AI models like large language models (LLMs) with scalable LLM system evaluation that measures performance and accuracyComfortable with unstructured data processing to extract content for business valueDrive learnings by experimenting with and learning AI new technologies and implementation frameworksParticipate in requirements gathering discussions that translate into internal discussions for identifying technical implementationsDevelop and optimize pipelines, tools, and infrastructure to support and continuously improve service reliabilityExecute testing suites and report defects or performance anomalies, define severity and priority for each for resolution

Minimum Qualifications:

Bachelor’s degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experienceExperience using large language models (LLMs) and prompt engineering with search retrieval frameworks for chatbot implementations2+ years of experience in one or more of the following areas: software development, cloud computing, systems engineering, or machine learning/artificial intelligenceBasic Knowledge developing and debugging in Python, and experience with scripting languages such as shell scriptsAbility to positively influence team norms, culture, and technical vision

Preferred Qualifications:

Familiarity with fine-tuning and performance evaluation techniques for pretrained modelsExperience with Python package developmentExcellent communication skills, adapting to various audience types

Software Engineering Specific Qualifications and Requirements:

Exposure developing generative AI applications using Azure OpenAI ServiceExposure with information retrieval services such as Azure AI SearchUsage of development tools to design prototyping, prompt engineering, testing, and evaluation of LLM-based applicationsExperience in DevOps practices, testing frameworks, and CI/CDIn depth knowledge developing and debugging in PythonExperience with scripting languages such as shell scripts

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center or Dallas Technology Hub in Plano, TX and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.