Join our team at Yanfeng Safety Systems as a Customer Quality Engineer (CQE), responsiblefor addressing customer requirements, resolving customer complaints, conducting regular customer visits, and maintaining strong customer relationships.

Main Responsibilities:

• Understands customer requirements related to quality and works in accordance withthose requirements
• Collects and summarizes customer requirements or special customer requestsin a timely manner, communicates customer requirements to relevant company departments, and updatesthem in the company's relevant system processes
• Responsible for regularly visiting customers,listening to customer suggestions, and mastering the company’s product handling process at the customer’s site
• Maintains good relationships with customers
• Timely communicates feedback on customer complaints to relevant company departments and implements various measures for quick response. Assists relevant internal departments in analyzing issues, supports 8D team activities, monitorscorrection actions by responsible departments according to customer requirements, and responds to customers promptly
• Responsible for collecting quality information from customers, including external PPM values, audit deductions, quality defects, etc.; timely collects monthly customer performance evaluation results and takes action
• Responsible for coordinating and organizing quality confirmation, related repairs, or returned products by customers
• Needs to be familiar with customer portals and how to use them, delivering various materials requested by customers in a timely manner according to customer requirements, such as product inspection reports, test type plans and reports, and other materials requested by customers
• Responsible for timely delivery of reports related to customer quality, timely monitoring of customer scorecards, tracks company product and quality performance after market each month, and promotes analysis and improvement by relevant departmentsfor non-conforming projects
• Participates in the review of quality-related contracts and contract terms for each customer
• Responsible for solving after-sales problems and assists customersin analyzing and resolving after-sales issues according to customer requirements
• Handles after-sales requests from each OEM and raises claims on non-our-responsibility issues

 

Requirements:

3 to 5 years of experience in automotive industry

We reserve the right to contact only candidates who are shortlisted