**DESCRIPTION** **Job Summary:** Diagnoses and completes engine repairs, ranging from less complex to advanced, at the customer’s site, ensuring high-quality service delivery and excellent customer satisfaction. **Key Responsibilities:** + Engage with customers courteously and professionally, building strong relationships and delivering customer-centric solutions. + Anticipate and address customer needs promptly and efficiently. + Use specialized tools and documented procedures to diagnose and complete repairs, from simple to complex, including identifying and preparing required parts and tools. + Perform preventative maintenance on engines and related components per documented schedules and standards. + Escalate unresolved issues to more experienced technicians, supervisors, or product specialists as necessary. + Maintain accurate documentation, including service worksheets, timesheets, warranty claims, and quality reports. + Identify additional sales and service opportunities and communicate them to customers. + Coach and develop junior technicians and apprentices by sharing knowledge and providing work direction. + Maintain service vehicle and tools for cleanliness, functionality, and compliance with operational standards. + Adhere to all Health, Safety, and Environmental (HSE) policies, procedures, and legislation, reporting any issues or incidents to site management and supervisors. + Participate in training programs aligned with skill and business requirements. **RESPONSIBILITIES** **Competencies:** + **Technical Skills:** + Proficient in diagnostics applications, translating customer complaints into actionable troubleshooting plans. + Skilled in using electronic service tools and software for diagnosing, troubleshooting, and maintaining engine systems. + Understanding of engine systems interactions (electrical and mechanical), including exhaust, cooling, fuel, driveline, and after-treatment components. + Competent in product repair and maintenance, ensuring adherence to guidelines and quality standards. + Proficient in-service documentation and technical escalation processes. + **Soft Skills:** + **Communication:** Ability to convey clear, audience-specific information effectively. + **Customer Focus:** Dedicated to building relationships and providing customer-centric solutions. + **Problem Solving:** Adept at managing complexity, making sense of contradictory information, and resolving issues effectively. + **Conflict Management:** Skilled at handling conflicts professionally and efficiently. + **Team Development:** Experience in mentoring and helping others achieve professional goals. + **Self-Development:** Actively seeks opportunities for growth through formal and informal channels. + **Education:** + Vocational diploma in a relevant technical field (preferred). + Apprentice-trained engine technician (preferred). + **Licenses/Certifications:** + Locally valid driving permit. + May require licensing for compliance with export controls or sanctions regulations. + **Experience:** + Basic to expert-level field service experience with engine products. + Proven customer service experience. + Experience coaching and mentoring junior technicians is preferred. **QUALIFICATIONS** + **Other Competencies:** + Champions proactive health and safety behaviors to foster an injury-free workplace. + Recognizes and values diverse perspectives and cultures within the organization. **Additional Qualifications:** + **Specialized Role:** + Diploma/equivalent in electrical engineering for data center support or suitable experience preferred. + Extensive hands-on experience with engine products and related field service work is highly desirable. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2409921 **Relocation Package** No