**DESCRIPTION** We are looking for a talented **Engine Field Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Distribution Business Unit** in **New Abirem, Ghana.** **In this role, you will make an impact in the following ways** : + Deliver Reliable On-Site Repairs:By diagnosing and completing less complex engine repairs at customer sites, you’ll ensure minimal downtime and maintain customer trust in the company’s service quality. + Enhance Customer Satisfaction:Your courteous and professional engagement with customers will foster strong relationships and reinforce the company’s reputation for excellent service. + Ensure Efficient Service Execution:Using specialized tools and following documented procedures, you’ll streamline repair processes, reducing errors and improving turnaround time. + Maintain Equipment Longevity:Performing preventative maintenance according to schedules helps extend the life of engines and components, saving customers from costly breakdowns. + Support Team Collaboration:By escalating unresolved issues to senior technicians or supervisors, you’ll contribute to a collaborative problem-solving environment and ensure high-quality outcomes. + Drive Continuous Improvement: Completing accurate documentation and identifying additional service opportunities will help improve service tracking, warranty processing, and customer value. + Uphold Safety and Compliance **:** Your adherence to Health, Safety & Environmental policies ensure a safe working environment for yourself, your team, and the customer. + Invest in Your Growth:By completing training aligned with business needs, you’ll continuously improve your technical skills and increase your ability to take on more complex tasks over time. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Valid Driver’s License & Flexibility for Field Work:You must be able to drive service vehicles and be available to respond to emergency breakdowns, including after-hours calls, ensuring rapid support to customers in critical situations. + Strong Electrical Bias & Technical Expertise: Proficiency in working on gensets and Power Command controls is essential. You’ll need a solid understanding of electrical systems to diagnose and repair faults effectively. + Proficiency with Diagnostic Tools & Software: You should be skilled in using electronic service tools to troubleshoot issues, interpret results, and determine appropriate service actions—ensuring accurate and efficient repairs. + Systems-Level Thinking & Mechanical Knowledge:Success in this role requires the ability to analyze interactions between engine systems (cooling, fuel, exhaust, etc.) and apply service publications and measurements to perform high-quality repairs and maintenance. **QUALIFICATIONS** **Education/ Experience** + Apprentice Trained Engine Technician (Preferred). + Vocational diploma from relevant technical institution. + Locally valid driving permit. + Basic level field service work experience. + Intermediate level knowledge of and/or experience with engine products. + Customer service experience. + This position may require licensing for compliance with export controls or sanctions regulations. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2419618 **Relocation Package** No