**DESCRIPTION** We are looking for a talented **Engine Field Service Technician** to join our team specializing in **Services, Maintenance and Diagnostics** for our **Service Operations Department** in **Tarkwa, Ghana.** **In this role, you will make an impact in the following ways** : + Deliver Reliable On-Site Repairs: You’ll ensure engines are up and running quickly by diagnosing and completing repairs directly at customer sites, minimizing downtime and boosting customer satisfaction. + Enhance Customer Experience: By engaging courteously and professionally, you’ll build trust and long-term relationships with customers, becoming a dependable face of the company. + Ensure Operational Readiness:Performing preventative maintenance according to schedules helps prevent breakdowns, extending engine life and reducing costly repairs for customers. + Support Team Efficiency: You’ll escalate unresolved issues to more experienced technicians or supervisors, ensuring complex problems are addressed swiftly without compromising service quality. + Maintain Accurate Documentation:Completing service records, timesheets, and warranty claims ensures transparency, supports warranty processes, and contributes to continuous improvement. + Identify Additional Service Opportunities: Spotting and communicating potential service needs helps customers stay ahead of issues and drives additional business value. + Uphold Safety and Environmental Standards:By adhering to Health, Safety & Environmental policies and reporting incidents, you’ll contribute to a safe and compliant work environment. + Keep Tools and Vehicles in Top Shape:Maintaining your service vehicle and tools ensures you’re always ready to respond efficiently and professionally to customer needs. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Technical Proficiency & Diagnostic Skills:You must be able to translate customer complaints into effective troubleshooting plans using diagnostic software, electronic service tools, and mechanical expertise—especially when working on gensets and complex engine systems. + Adaptability & Problem-Solving: You’ll occasionally be required to perform complex repairs beyond routine tasks. Success will depend on your ability to interpret system interactions and escalate issues when needed, ensuring accurate and efficient resolutions. + Professionalism & Responsibility:Driving duties and customer interactions require a high level of professionalism. Keeping service vehicles clean and well-maintained reflects your commitment to safety, readiness, and company standards. + Documentation & Communication: Accurately documenting diagnostics, repairs, and service activities in business systems is essential for warranty claims, payment processing, and historical tracking—ensuring transparency and accountability. **QUALIFICATIONS** **Education/ Experience** + Apprentice Trained Engine Technician (Preferred) + Vocational diploma from relevant technical institution + Locally valid driving permit + Basic level field service work experience + Intermediate level knowledge of and/or experience with engine products + Customer service experience _The compensation for this role is aligned with a local bargained or unionized agreement_ **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2418109 **Relocation Package** No