**Employment Type:** Full time **Shift:** Day Shift **Description:** **Engagement Specialist** - **Health Home** Troy NY - Full Time Days We are looking for an energetic individual to join our Health Home Care Management Team! The ideal candidate will be someone who exercises compassion and dedication to serving the vulnerable members of our community. Our philosophy is that recovery happens through therapeutic relationships. The sooner we can connect individuals who need ongoing Care Coordination, the sooner the member can begin to reach his or her potential. This includes the promotion of preventative care to reduce preventable emergency department and inpatient utilization, as well as an opportunity to address any social determinants of health. **Position Summary:** Responsible for engagement activities to support the development of a professional and trusting relationship with patients, care team members and healthcare colleagues in effort to continually improve the quality and continuity of care; as well as reduce inpatient hospital readmission and emergency room utilization. Accomplished by engaging and potentially enroll clients on-site at local health care facilities. Complete intake assessment, as well enrollment paperwork, and collaborating with healthcare colleagues. Support health home management and staff in development of health home marketing and outreach materials and strategies. Develop and demonstrate knowledge of the NYS Health Home goals and criteria along with care management model. **Education & Experience** Requirements **:** + Associates degree in Human Services with minimum of two years’ experience. Previous discharge planning, counseling, case management, and substance abuse treatment experience is desired. + Strong writing and communication skills are required, as well as knowledge of working with community agencies and managed care representatives. + Experience working with a diverse population and a strong understanding of multicultural issues is preferred. + A valid and insurable NYS Driver’s License. **Responsibilities:** + Incorporate best practices regarding confidentiality into all job duties and communications in accordance with policies and procedures and other applicable regulations. + Conduct outreach and engagement activities to members. + Network with the target population, community service providers, and medical providers to increase the visibility and accessibility of the health home. + Complete intake assessment to demonstrate eligibility for Health Home services, as well as enrollment paperwork. + Facilitate hand off to assigned care coordinator for longitudinal support. + Navigate electronic medical records and the RHIO + Work with the leadership to develop, assess, and implement strategies to engage hard-to-reach populations. + Complete all documentation within required timeframes (as defined in CHC Policies). It is the expectation that all interactions with or on behalf of a Health Home Member be documented in the electronic health record and be unique and detailed. Pay Range: $18.25 - $26.33 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran