Description Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The Engagement Manager II (EM II) position is a delivery leadership position in the organization. The individual manages one or more projects/project teams/programs at a time. The Engagement Manager provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients. The EM role quantifies the business benefits of project outcomes throughout the engagement. As a more advanced In an engagement Manager position, an EM II is expected to have the experience and background to perform all the duties described below for engagements of all service types, including all those expected of an EM I, along with complex deliverable-based, fully outsourced, or large-scale engagements or programs. This position requires a more demanding set of skills, educational background , and demonstrated experience related to the technical practice area. Strategic Thinker & Market Strategist + Customer-First Mindset + Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance. + Succinctly understands and explains how the application solution addresses customer needs and discusses benefits in terms of business value versus technology features + Establish and perform periodic customer, project, and solution “health checks” with client project teams based on the target metrics associated with the Value Streams defined at the onset of the engagement. + Ensure customer reference-ability and support and enhance ongoing relationships. + Define and implement a Communication Plan that meets project and customer expectations, then urgently ensure a rhythm of ‘continuous communication’ and escalation inside TEK and with the client relative to project status, opportunities, and imminent risks. + Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders. Innovative + Thinks out of the box and works to solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation. Leadership Presence + Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose. Strategic Perspective & Judgement + Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business and the broad strategy and translates it into meaningful goals and objectives. Collaboration with the account team to ensure costs, planning, governance, and risks are visible and issues are resolved Project and Team Management + Possess sufficient experience directly managing projects as it relates to the position of EM 2 + Able to articulate the high-level activities and deliverables during each phase of the Project lifecycle + Able to articulate high-level KPIs he tracks to manage and control the project + Demonstrates ability to work as part of a team + Seeks the perspective and expertise of others Customer Focus + Ability to articulate the value provided to the customer + Demonstrates practical customer management skills and delivers services in a timely and professional way Organizational Agility / Drives for Results + Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations, proactively resolve business issues on time, and then work vigorously to ensure the path towards fulfilling customer expectations is always dignified. + Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals. + Continually healthily challenges others and addresses performance gaps well before there are any negative impacts on service delivery. + Situational Leadership: Adjusts behavior to best fit the style of others and the needed style based upon the situation, the customer culture, and project goals. + Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure. Building Relationships / Trust & Assessing Talent + Collaborates / Creates Buy-in: Builds both informal & formal relationships across organizational boundaries. + Assessing Talent & Push: + Mentor, manage, and develop project team members. Conduct annual reviews throughout the year on employee performance where required. + Leading Inclusively: Recruits, develops, and retains a diverse, high-quality workforce; maintains a high-performing team that leads and manages an inclusive workplace that maximizes each person’s talents to achieve sound results. Requisite Abilities and/or Skills + Possesses incredible degrees of situational awareness with ‘Customer First Mindset.’ + Operates with a sense of healthy paranoia by continually ensuring the Customer expectations and goals are urgently addressed and that any potential barriers or risks to success are immediately escalated and addressed + Excellent oral and written communication skills, analysis and problem-solving skills, and excellent time management and organizational skills. + Demonstrated experience communicating and presenting at senior executive/director levels + Superior people and personnel management skills. + Self-Development: Active and passionate role in their own personal and professional development. Understand areas for growth and learning, create a plan to improve, and aggressively pursue that plan. Remains up to date on required reading and training. Required Education and/or Experience + Bachelor’s or Master’s degree in Computer Science (other majors acceptable with requisite experience) + 13+ years of experience in information technology and professional services at a consulting services technology provider + At least 10+ years of project management experience, of which at least 4+ years were performed as a technical project manager. + Proven experience in planning, executing and overseeing data-related projects. + Expertise in project management methodologies (Agile, waterfall) and tools (E.g. Jira) + Strong understanding of development principles, including data, life cycle, quality, governance, security, and ethics + Experience with cloud data platforms (AWS, Azure, Google Cloud) + 4+ years of development experience is a must. Someone who started his/her career as a developer and then rose to the ranks of lead and then (Tech) Project Manager. + Experience in enterprise architecture and solution design. + Hands-on leadership and end-to-end ownership of leading and delivering platforms and products by leveraging a modern technology stack (Cloud, DevOps) + Knowledge of Data technologies like Data Warehousing or Cloud experience preferred. + Excellent experience with MS Office (Excel, Word, PowerPoint). + PMP or other project management certification (e.g., Scrum Certified) preferred. Pay and Benefits The pay range for this position is $88600.00 - $133000.00/yr. Workplace Type This is a fully remote position. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.