The AWS Professional Services Day 1 Delivery team is seeking an Engagement Manager to help drive innovation and operational excellence in AWS Professional Services delivery operations. You'll collaborate on complex projects, design scalable delivery capabilities, and partner with field teams to address customer priorities. The ideal candidate has 5+ years of technical project management experience, deep cloud technology knowledge, and expertise in agile methodologies.
You'll validate technical solutions against business goals, manage risks, and maintain AWS certifications while developing domain expertise. Strong communication skills are essential for translating technical concepts to diverse audiences. This role requires exceptional project execution capabilities, proactive risk management, and the ability to drive successful outcomes while exceeding customer expectations.
As part of AWS Professional Services, you'll work alongside experts helping customers achieve their business outcomes in the AWS Cloud. You'll embody Amazon's Leadership Principles while ensuring service quality, security, and delivery excellence.

Key job responsibilities
* Partner with field teams to identify and prioritize critical customer needs and delivery challenges
* Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes
* Design and establish global delivery capabilities that enhance service quality and operational excellence
* Create innovative solutions to complex delivery challenges that can be standardized across ProServe
* Lead initiatives to continuously raise the bar for delivery excellence, quality, and security standards

A day in the life
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services' commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies, transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements, ensuring consistent, measurable outcomes. Through continuous improvement and active collaboration, we capture and scale leading practices across the organization, fostering a customer-obsessed culture that defines excellence in cloud service delivery.

About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
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