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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Engagement Delivery Director -

Salesforce Professional Services focuses on delivering strategic engagements that drive
innovation and meaningful & sustainable change for our customers, We are driven by business
outcomes and our Programmes are centered around defining transformational opportunities,
creating clear plans and roadmaps for delivery and excellence in execution.
Our approach encompasses people, process, and technology and a successful engagement
includes recommendations to the business for change to support deeper, more relevant use of
the Salesforce platform.
Are you passionate about Customer Success and would you like to work at the forefront of
Digital Innovation at one of the most exciting CRM companies?
Role Description
Salesforce Professional Services is seeking an Engagement Delivery Director who shares our
vision of bringing the power of Salesforce to our customers across a diverse portfolio that
includes Public Sector, Health & Life Sciences and Business Services. Engagement Delivery
Directors drive successful customer outcomes with our implementations and lead and run
complex, enterprise and strategic programmes of work.
Your Impact
● As the overall Leader of the programme team, you will build and manage large and
complex teams, possess excellent leadership skills, ensure strong communication
channels, and give clarity, motivation and direction to the team throughout the
engagement
● You will own the relationships with the Customer, partners and third party providers from
a Delivery perspective and provide leadership, advice and guidance to ensure ongoing
alignment and shared success.
● Build and nurture a high functioning multi-stakeholder governance framework and
perform programme (and project management) activities where necessary to ensure
adherence to the Salesforce methodology and project gates and governance
● You will be fully accountable for Programme financials, reporting and delivery health,
which includes:Building and leading programme and planning activities; supervising and

reviewing progress and timelines; adjusting schedules and plans as needed;

ensuring on time and on budget delivery of programmes and projects

Supervising utilisation of resources in alignment with resource allocation and

budget. This includes on time entry and approvals for project timesheets

Effective risk and issue management, identifying and resolving issues to ensure

project success

● Facilitate requirements gathering and assist with crafting project deliverables, and
Salesforce documentation as needed
● Being an extension to the account team to extend the Salesforce footprint
Basic qualifications
● 10 years in Programme Management leading complex programmes of work, with
direct responsibility for running teams including teams of Project Managers
● Ownership / experience of Strategic Governance Frameworks and Risk Management
● Proven history of delivering high quality results on schedule and within budget
● Outstanding and effective interpersonal skills; along with strong communication skills
both verbal and written.
● Ability to work effectively in a fast paced, high energy, team-oriented environment
● Degree or equivalent relevant experience required. Experience will be evaluated based
on the core competencies for the role (e.g. extracurricular leadership roles, military
experience, volunteer roles, work experience, etc.)
● Available to be onsite with customers as needed
Preferred qualifications
● Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum
● Consulting experience through a system integrator or software vendor
● Experience managing Salesforce implementations
● Experience and knowledge of managing Public Sector or Health & Life Sciences
programmes

Accommodations

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.