Seeking an Energy Service Representative (Administrative Support) to join our Utilities group in our Madison, Wisconsin office. Qualified candidates should have the aptitude to assist the engineering design team on the initial project set-up process and through the operations and scheduling duties.  This includes processing commercial & residential service applications along with customer inquiries & project coordination. Necessary skills include strong computer and software aptitude, good organizational methods, excellent communication skills, and ability to work independently. There is an opportunity for partial hybrid work once an individual has established an understanding of the process.

Responsibilities:

Monitor incoming applications and review for completeness of informationCommunicate standard information to applicants regarding gas and electric service applicationsEnsure that site plans are on file/receivedRequest MGE Energy Operations Administration to generate the required service orders and assign to MGE Engineering as appropriateHandle high-volume phone communication, triage requests and connect clients with appropriate resourcesConfirm on call tickets and ensure private locates are completed by applicant, when neededProvide flexible support across departments as needed

Qualifications:

Excellent written and verbal communication skillsStrong ability to read, understand, and interpret schematic and wiring diagramsExcellent organizational and project management skillsAbility to manage multiple tasks and prioritize effectivelyAbility to provide technical guidance and support to othersAbility to navigate and understand cross-departmental processing within MGE and document interactionAssociate’s degree or equivalent experience in a customer service, energy services, or trade-related field

Preferred Qualifications:

Sound understanding of high-, medium-, and low-voltage electric systemsProficiency in Microsoft Office Suite (Excel, Word, Outlook)

Pay and Benefits

The pay range for this position is $21.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.