Position: Endpoint Engineer 

Job Description: 

Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on-site face of IT for their location.

Core Responsibilities & Duties:  

Manage hardware imaging and deployment via Microsoft Intune Oversee the deployment of security patches for operating systems and desktop applications  Provide tier three support across the enterprise for all software, hardware, and networking related issues Ensure all client requests and operational problems are updated/resolved within a timely manner  In office support as well as remote support for locations without IT on site Assist other IT teams with testing, deployment, and troubleshooting of new software/hardware  Utilize various Microsoft technologies such as Azure, Intune, Exchange Support Cisco conference room kits Take part in a monthly on-call rotation Maintain accurate hardware inventory Support all printers including laser and thermal Work projects as assigned Assist with maintaining internal knowledgebase and training of Service Desk Other duties as assigned 

Qualifications:  

Bachelor's Degree or 6 years of equivalent work experience  Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment  Strong understanding of the Windows Desktop OS architecture, packaging, scripting, and automated deployment tools (SCCM, MDT, PowerShell), MS Office Suite, Active Directory, GPO, and Bitlocker administration  Experience managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring  Passionate about delivering exceptional client experience and tier three support  Able to work independently in a fast-paced environment with ability to change priorities on the fly  Adheres to department and IT protocols, procedures, and service level agreements  Experience working with RMM tools Experience working in ticketing systems, preferably ServiceNow Strong diagnostic and root cause analysis skills 

Skills: 

Microsoft 365 Admin Experience with troubleshooting thermal printers Good time management skills and ability to meet deadlines  Good analytical, logical thinking and problem-solving skills  Strong understanding of the organization’s goals and objectives  Exceptional written and oral communication skills  Ability to present ideas in user-friendly language to non-technical staff and end users  Keen attention to detail  Proven analytical and problem-solving abilities  Ability to effectively prioritize and execute tasks in a high-pressure environment  Exceptional customer service orientation  Experience working in a team-oriented, collaborative environment 

Forward Air is an Equal Opportunity Employer.