Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

This position's primary role is to provide day-to-day technical support to internal staff  through in-person interaction in the office 5 days per week. Plus heavy focus on: laptop imaging, provisioning of new systems, Audio/Visual support, mobile phone provisioning, and printer maintenance. This includes troubleshooting laptop, mobile phone and printer problems. Integral to the role is being able to provide this technical support to our customers(employees) with the highest possible level of customer service.

What you’ll do

Assist with Technical Support to walk up customers at a TechBar.

Contribute with Installation of End User Computing devices in offices and cubes.

Deliver new equipment (laptops & accessories) within agreed service levels.

Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.

What experience you need 

0-2 years of experience in the role

Associate's degree in a relevant field is strongly preferred or equivalent experience

Basic knowledge of IT Fundamentals

Cloud Certification Strongly Preferred

.

What could set you apart 

Technical school degree, Associate’s degree, bachelor’s degree or equivalent experience

CompTIA A+ and/or Microsoft certification is desirable, but not required

Google Workspace (Docs, Sheets, Slides, etc), mac and/or JAMF experience

Work closely with customers to troubleshoot and resolve requests or problems associated with hardware, software, and network access

Good customer focus, with ability to deliver outcomes & promises

Good troubleshooting skills and problem solving skills

Software troubleshooting skills

Demonstrated operating knowledge of the following:

Windows 10, laptop, desktop, &  mobile devices, 

General knowledge of desktop & Cloud applications, e.g. G-Suite

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

USA-KY-Louisville

Function:

Function - Tech Engineering and Service Ops

Schedule:

Full time