Job Title End User Support Specialist I Agency Prairie View A&M University Department Center For Information Technology Excellence Proposed Minimum Salary $3,381.59 monthly Job Location Prairie View, Texas Job Type Staff Job Description The End User Support Specialist I position handles basic end-user support tasks, such as finding and fixing problems with end-user devices and connections, and talking to staff about how to solve issues with procedures and technology. It includes following up on issues and problems until they are solved or passed on, and looking for causes and solutions to problems. This position helps individuals' daily operations run smoothly. This position may pay more than the salary listed above depending on the qualifications and experience of the selected candidate. Responsibilities: + Troubleshoots a variety of end user computing and connectivity issues. + Confers with personnel in resolving problems involving procedural and technical matters. + Evaluates and follows through on issues and problems until resolved or escalated. + Researches problems and recommends solutions. + Provides established guidance, recommendations, and solutions in the use or selection of a variety of hardware and software products in order to achieve end user’s goals and in remain in accordance with policy requirements. + Ensures work is accurate and in compliance with departmental or project quality standards. + Provides training to end users on the use of widely used applications and various specialized software applications. + Serves on committees to develop technical standards and direction. + Determines information needs and requirements by meeting with customers and technical staff. + Assists end users with new technology deployments. + Assists with the evaluation of new technologies to determine their applicability with regards to end user needs. + Performs other duties as assigned. Required Education and Experience: + Bachelor’s degree in applicable field or equivalent combination of education and experience. + Four months of related experience. Required Knowledge, Skills and Abilities: + Knowledge of word processing and spreadsheet applications. + Knowledge of advanced IT, intermediate troubleshooting, client relations, formulating and contributing ideas, and knowledge of the Information Technology Interface Library (ITIL). + Ability to multitask and work cooperatively with others. Special Requirements: + Applicants with equivalent experience in lieu of a Bachelor’s degree may be considered. One year of the related experience is the equivalent of one college year. Applicants being considered for the equivalency must have four years of related experience to meet the equivalency in lieu of a Bachelor’s degree plus the minimum required years of experience. Applicants being considered for the equivalency must have a total of four years of experience. Job Posting Close Date: + 07/13/2025 Required Attachments: Please attach all required documents listed below in the attachment box labeled as either “Resume/CV or Resume/Cover Letter” on the application. Multiple attachments may be included in the “Resume/CV” or Resume/Cover Letter” attachment box.  Any additional attachments provided outside of the required documents listed below are considered optional. + Resume or Curriculum Vitae + Cover Letter Application Submission Guidelines: All applicants are required to apply via our Career Site on or before the closing date indicated on the job posting. Applicant inquiries received via email and websites such as Indeed, HigherEdJobs , etc. will not be considered unless the individual has applied to the available position via the PVAMU Career site. The required documents listed in the above "Required Attachments" section must be attached to the application prior to the job closing date indicated to ensure full consideration for the application submitted . Please contact the Office of Human Resource on or before the closing date indicated above at 936-261-1730 or jobs@pvamu.edu should you need assistance with the online application process. Background Check Requirements: All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. For more than 140 years, Prairie View A&M University (PVAMU) has been igniting passion in its students. With an established reputation for producing engineers, nurses, and educators, PVAMU offers baccalaureate degrees, master’s degrees, and doctoral degree programs through nine colleges and schools. The University has an enrollment of more than 8,500 students. Designated an institution of “the first class” in the Texas Constitution, PVAMU is the second-oldest public institution of higher education in the state and a member of The Texas A&M University System.  The University is dedicated to fulfilling its land-grant mission of achieving excellence in teaching, research, and service. PVAMU is conveniently located near the rapidly growing residential and commercial area known as the Northwest Houston Corridor. The developing Northwest Houston Corridor offers newly developed suburban communities, a variety of shopping and dining near the Houston Premium Outlets and is a short, 35-minute commute into downtown Houston. For more information, visit www.pvamu.edu . Your career opportunities with a “University of the First Class” begins here! Prairie View A&M University is an Equal Opportunity/ Veterans/ Disability Employer. If you need assistance in applying for this job, please contact (936) 261-1730. https://youtu.be/xcPdDOR3KTE https://youtu.be/NjUKQY1hVI8 The following links will open in a new tab. + About PVAMU (https://www.pvamu.edu/about\_pvamu/) + Human Resources + Employee Benefits (https://www.pvamu.edu/hr/benefits/) + Office of Equal Opportunity + PVAMU Newsroom (https://www.pvamu.edu/newsroom/) + PVAMU YouTube