Job Responsibilities: + Endpoint Management & Deployment: + Manage and configure Microsoft Endpoint Manager (Intune) and Windows Autopilot. + Configure, test, and deploy hardware and software to users both locally and remotely + Oversee Laptop/Desktop imaging including installations of all appropriate applications and security layers + Diagnoses and resolves problems related to the operation of PCs on the network + Administer and enforce compliance policies and configuration profiles. + Oversee application packaging, deployment, and Windows update policies. + Troubleshoot and support hardware/software issues on Windows OS. + ManageEngine Desktop Central: + Configure and manage endpoint devices using ManageEngine Desktop Central. + Automate patch management, software deployment, and asset management. + Monitor and optimize system performance and security. + Collaboration & Documentation: + Work closely with IT Security, Infrastructure, and Service Desk teams. + Maintain detailed documentation, SOPs, and knowledge base articles. + Troubleshoot and repair break/fix issues + Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts + Provide solutions to user issues by identifying problems, researching answers, and helping to implement + Train users in basic problem resolution and understanding of how to make efficient use of their PCs + Respond to user requests and service issues in a timely and professional manner + Provide support via phone using remote support software + Create, monitor, update, and close tickets using Service Now ticketing system + Adhere to Black Box corporate, technology and security policies at all times while performing daily functions + Remain current on technical and operational details concerning PC products and support + Technical Skills: + Deep understanding of Windows 10/11, Office 365, and MDM policies. + Knowledge of Microsoft Entra ID (formerly Azure AD), Group Policy, and endpoint security practices. + Experience with virtual desktop administration (e.g., Windows 365, Citrix). + Extensive experience with Win 10/11 OS – Control panel, System settings, networking, device manager. + Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, backup tools + Microsoft Outlook – OST/PST, Email Profiles, Shared Folders, Archives, Add-on’s and Webmail. + Networking – IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic’s. + Active Directory Password resets and User properties. + Working knowledge of Microsoft Teams audio/video conferencing systems + Laptop backup using Veeam + Soft Skills: + Excellent communication and documentation abilities. + Strong problem-solving skills and attention to detail. Personal Qualifications + Degree in Information Technology or related field with 5-8 Years of relevant hands-on experience in a customer... focused networked PC environment. + Industry-specific certifications such as A+, Microsoft and ITIL are a plus but not required. + Comfortable working independently in a fast-paced office setting while supporting a wide variety of job roles. + Proficient in time-management and the ability to multitask and prioritize daily support requests and projects. + The ability to diagnose, isolate and troubleshoot networking components both remotely and locally. + Exhibit professional attitude and appearance with excellent verbal, interpersonal and communication skills. + Self-motivated, enthusiastic, solid problem-solving skills, detail oriented, willing to learn and a desire to succeed.