At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.
Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.
From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.
OUR BENEFITS
Competitive remuneration + Super + bonusFitness Passport Discount – Access to a network of Gyms across AUS from $15 P/WEmployee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)Modernised Paid Parental LeaveVeterans LeaveNovated Lease optionsFamily support through our partnership with Parents at WorkPersonal & professional training development opportunitiesSonder – Wellbeing & Support Partner
OUR TEAM
This role is part of our corporate team, a central hub for Thales Australia. It’s where our shared services – think finance, legal, HR, procurement – come together to make sure all teams across Australia have access to the business services they need. Cross-functional collaboration helps us build out Thales’ capabilities – and helps us open up new career opportunities for employees all across the business.
YOUR ROLE
The End User Support Technical Lead is a critical role in supporting our customers across all Thales Australia sites with occasional travel.
This role is responsible for providing level 2 problem solving and troubleshooting incidents and problems. They will work closely with the Service Desk Team and the greater ISIT community to develop and uplift level 1 End User Support analyst skills and capability. The role will coordinate the supply of hardware stock across all Thales sites.
KEY ACTIVITIES AND RESPONSIBILITIES
As an End User Support Technical Lead, you are accountable for:
KEY KNOWLEDGE AND EXPERIENCE
To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:
Minimum 5 years’ experience in a heavy customer focus position involving strong technical knowledge and supporting an organisations' products and servicesExperienced in managing inventory of stock and shippingWorking experience with ITIL methodologiesPrevious experience in leading small teams Strong troubleshooting and analysis skillsTime-management skills in a like environmentAbility to provide EUS on phones and face to face with all levels of the organisationAbility to work independently with set tasks and deliver outcomesAbility to identify, initiative and drive continuous improvementEager to learn new skills and develop own careerGood Problem solving and root cause analysis skillsGood documentation skillsAbility to travel between Thales sites as requiredDisplay passion, high performance, and a strong willingness to take ownership of tasks and responsibilities.Strong & clear communication skillsMust possession of a C Class driver’s licenseIt’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.
We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.
Read more about our WORK180 endorsement.