Kforce has a client in Raleigh, NC that is looking for an End User Support Analyst to support a Windows refresh project. Overview: * Provides advanced level telephone and on-site end-user support for hardware installations and software applications * Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions * Extensive contact with internal customers is required to identify, research, and resolve problems Responsibilities: * Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support * End User Support Analyst will monitor the call tracking system for new incidents and requests in addition to troubleshooting and resolving client issues per service level agreements * Provides detailed documentation of activity in the call tracking system