Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Your Role:

Provide comprehensive technical support for Windows-based systems, ensuring optimal performance and minimal downtime for end usersTroubleshoot and resolve hardware issues on desktops, laptops, network equipment, and server components in a timely and efficient mannerRespond to service requests and incident tickets through our IT service management system, maintaining high customer satisfaction scoresConduct on-site and remote technical support visits to diagnose and resolve complex technical issues, ensuring minimal business disruptionMonitor system performance and proactively identify potential issues before they impact end users or business operationsWork closely with IT team members and vendors to escalate complex issues and implement solutions that align with enterprise standardsParticipate in IT projects including system deployments, hardware refreshes, software installations, and infrastructure upgradesDocument technical procedures, maintain accurate asset inventory, and update knowledge base articles to improve team efficiency and knowledge sharingEnsure all technical activities comply with IT security policies, regulatory requirements, and industry best practices 

Who are you:

Bachelor's Degree in Information Technology, Computer Science, or a related technical field of studyExperience in enterprise IT support environment, particularly in healthcare or pharmaceutical industry is a plusPossess relevant IT certifications (CompTIA A+, Microsoft certifications, or equivalent) is a plusExcellent problem-solving abilities and strong customer service orientationWilling to work flexible hours and provide occasional after-hours support as required by business needsAbility to work independently and as part of a collaborative IT team environmentPractical English communication skills, especially for technical documentation and user interactionFresh graduates with relevant educational background and demonstrated technical aptitude are welcome to apply

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

 

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!