End User Services (EUS) Specialist

Zurich – onsite with some travel as per business needs/ request

3–6 Month Fixed-Term Contract

Based onsite in Zurich - Switzerland 

May require shift rotations or occasional on-call support based on business needs.

We are looking for an experienced End User Services (EUS) Specialist to join our CIS Practice who provide high-quality, hands-on IT support to our customers onsite in Zurich. You’ll manage the full lifecycle of devices, support day-to-day IT needs, troubleshoot issues, and help drive service improvements across the business.

The Role:

Provide Level 1 and 2 support for desktops, laptops, mobile devices, and peripherals. Manage hardware lifecycle activities (Install, Move, Add, Change, Dispose). Deliver walk-in IT support at our Tech Bar and handle VIP support requests. Troubleshoot software issues across Microsoft 365, Windows 10/11, and remote access tools (VPN). Support incident and service request management through ServiceNow (or similar). Set up new hires and offboard departing employees (IT onboarding/offboarding tasks). Support meeting room technology (Zoom, Microsoft Teams, Cisco Webex). Maintain accurate asset records and compliance with hardware/software standards. Help with critical incident resolution (P1/P0) and contribute to problem-solving processes. Promote IT best practices and digital adoption across the business. Update knowledge bases and standard operating procedures.

What You’ll Bring:

Minimum of 3–5 years’ experience in IT Support, Desktop Support, or Helpdesk roles. Hands-on skills with Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM. Familiarity with ITSM tools like ServiceNow, Remedy, or similar. Good understanding of ITIL practices (Incident, Problem, Change Management). Strong troubleshooting, communication, and customer service skills. Basic understanding of networking, infrastructure, and security principles. Ability to provide IT Support in both French and English

Preferred Certifications:

ITIL Foundation Microsoft Certified: Modern Desktop Administrator Associate CompTIA A+ / Network+ Automation/scripting knowledge (PowerShell, Python) is a plus!

Hurry & Apply for a more detailed conversation with our Team!

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