End User Experience Analyst | S2 | IT Project Management

Country: United Kingdom

Interested in part-time, job-share or flexible working? We want to talk to you!

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We have a fantastic opportunity to join the bank as an End User Experience Analyst. This role resides within the Santander IT, Product Management function and comprises of a team of 6 who are responsible for the Santander EUT Products, Business Engagement and User Experience.

Here you’ll have an in-depth understanding of how the business interacts with Santander IT Technology and to continually seek ways to improve these journeys. You’ll be responsible for engaging the business across 6 core business domains and establishing effective working relationships. From these engagements you’ll begin to build a deeper understanding of the business requirements of each domain and areas for improvement, whilst working closely with your Product Specialist colleagues, communicating, investigating and implementing changes to EUT Technology.

You’ll harness your experience in building working relationships and experience of stakeholder management and will be a single point of contact between the business and Santander IT, communicating effectively between technical and non-technical teams.

The difference you’ll make:

Collaborating with IT service providers and internal support teams, to identify, prioritise, and implement enhancements that improve user experienceDeveloping, updating and managing comprehensive documentation related to user adoption, user experience and relevant processesIdentifying, developing and maintaining data sources to gain insights into user sentiment. Then utilise these data sources to automate or streamline end-user journeys, enhancing overall user experienceLeveraging UX design experience to advocate for and implement user-centric solutions, ensuring all designs prioritise and enhance the overall user experienceDemonstrating great organisational skills and project/initiative planning, whilst overseeing due diligence in implementation and ensuring accountability to enable successful delivery

What you’ll bring:

These are the essential requirements you need to be successful in this role:

Experience in shaping UX Strategy, ensuring that research is a key driver of improvementsWorkshop facilitation and proactively sharing new methods, trends and developments in UX research, with experience in a variety of qualitative and quantitative research methodsExperience in performing discovery, concept validation and evaluative research (e.g., 1:1 interviews, prototype testing, usability, surveys) in an agile way, whilst influencing the product roadmap that drives business impactDevelop and maintain user personas and journey maps to help align cross-functional teams to make data-driven decisionsAble to communicate research insights and illustrate suggestions in compelling and creative ways; tailoring insights to suit the audience, with varying levels of detail and complexity as appropriate/requiredExperience managing and updating several key project deliverables, including the project and programme plan (at multiple levels), workstream plans, objectives, milestones, risks and issues, status reporting, and governance

It would also be nice for you to have:

Figma ExperienceNexThink experienceExperience of working in a PMO team within a large scale programme delivery functionPMO and/or Project delivery experience, using recognised methodologies (Waterfall, Agile, Lean, Six Sigma, Prince 2 etc)

What else you need to know:

This is a permanent role based in our Unity Place office, Milton Keynes.

On call support will be one week at a time, you’ll received a standby allowance even if you are not called and overtime when contacted to provide support.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team.

If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–

1st Stage – A 30 min virtual introductory conversation to explore the role and your previous experience.

2nd stage – A 60 min face to face and formal interview at our Unity Place, Milton Keynes office, covering a range of Competency and Technical questions.

If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

£500 annual cash allowance to spend on our great range of benefits. Eligible for a discretionary performance-related annual bonus.We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.Free access to a range of digital health services, including GP.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more. Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.Share in Santander’s success by saving or investing in our share plans. Support your favourite causes through charitable giving and our community partnerships.As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.