Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Enablement Manager, Sales Development, you'll elevate the performance of our Global Sales Development organization in APJ. You'll achieve this by crafting and delivering engaging learning experiences, contributing to strategic enablement initiatives, and identifying and resolving skill gaps. Your training will cover a wide array of essential skills, topics, and behaviors crucial for sales development representatives' readiness and effectiveness. The ideal candidate will have extensive experience in designing and delivering impactful training, possessing strong sales acumen and expertise in learning design and e-learning tools. Ultimately, you'll be instrumental in influencing stakeholders and championing the adoption of best practices within the sales development team. This position is an individual contributor role reporting to Manager, Global xDR Performance Partners. Responsibility Develop, deliver, and continuously improve training programs for Sales Development teams (SDRs, MDRs), focusing on product knowledge, sales strategies and skills, and effective use of sales tools Contribute to the development of the overall sales enablement strategy, identifying key areas for improvement and innovation Train and enable teams primarily in APJ, with flexibility to accommodate overlapping time zones for North America Provide guidance and mentorship to other enablement team members, sharing best practices and expertise Prototype and improve learning materials, presentations, and training modules to align with sales objectives and Docusign’s go-to-market strategy in the APJ region Lead the development of complex training content and programs, ensuring alignment with broader organizational goals Deliver and continue to enhance onboarding programs for Sales Development new hires, ensuring they are equipped with the knowledge, skills and tools needed to succeed Evaluate and improve the onboarding process to maximize its effectiveness and impact on new hire ramp-up time Conduct both virtual and in-person training sessions, adapting delivery style to suit different learning environments and languages Evaluate and assess instruction and impact, using performance data to inform decision-making and drive continuous improvement Analyze training effectiveness and provide recommendations for improvement to senior stakeholders Work closely with field leadership, product, enablement, recruiting, and marketing teams to ensure that training is aligned with the latest product updates and company goals Influence cross-functional teams to prioritize enablement initiatives and secure necessary resources Utilize a learning management system (LMS) / content management system (CMS) platform Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 3 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s or advanced degree in a business-related or technical-related field, or equivalent experience 8+ years of experience with Sales Enablement and/or Instructional Design in a technology-driven business environment Knowledge of own function, including functional principles, core practices, policies, procedures, methodologies and tools and know how to apply this knowledge to complete assigned work Proven ability to lead projects and initiatives with significant impact Preferred Well-versed in sales methodologies and strong understanding of Sales, Pre-Sales, Customer Success, and Partner processes Strong communication and stakeholder management skills Strong organizational and time management skills Experience using LMS or CMS platforms and eLearning authoring tools Strong analytical and problem-solving skills Experience in analyzing and reporting on learning data via Google Sheets/Excel Experience in a sales role Proficient in commonly used sales tools Receptive to change, flexible and seek and adopt improved approaches and processes Results-oriented, and takes responsibility for actions and outcomes and meet commitments and strives for high performance Manage project timelines, deliverables, and communications to ensure successful learning outcomes Open to feedback and always seeks to learn Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-LR1