**Description** Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Maintains the integrity for the enterprise electronic medical record by performing or facilitating the correction of incorrect clinical and non-clinical information throughout all inpatient and outpatient settings. Responsible for ensuring all necessary corrections are made in a timely manner, validating each case prior to closure to ensure that documentation is complete and accurate to support patient safety and continuity of care. **This role has 4 openings, with one position available per shift:** + **Sunday to Thursday** + Shift 1: 6:00 AM – 2:30 PM + Shift 2: 2:00 PM – 10:30 PM + **Tuesday to Saturday** + Shift 3: 6:00 AM – 2:30 PM + Shift 4: 2:00 PM – 10:30 PM Responsibilities: • Primarily responsible for resolving certain interface errors to ensure documentation is available for patient care in a timely manner. • Develops and maintains communication with internal and external professional relationships. Communicates with end users, clinicians, ancillary health providers, and/or other operational teammates. • Performs concurrent contact moves and/or other time sensitive identity issues on second and third shift(s). Research by using a variety of systems to make final determination to process. • Partners with clinicians, ancillary & clinical departments through the necessary actions that must be taken to correct errors. • Advises multiple collaborators (clinicians, support staff, IS) as to the appropriate actions to take to quickly resolve data quality issues and minimize the impact to patient safety using a rapid response methodology. • Analyzes each reported error in Epic and assigns cases as high, medium, or low complexity based on impact to patient safety and privacy. • Creates a case, documents outreach information as well as information discovered when doing research, assigns task as needed to complete the chart correction. • Utilizes tools within Epic to complete a chart correction case such as contact move, note mover, and note redaction. Works with clinician to re-sign notes corrected. • Validates each chart correction case prior to resolution to ensure erroneous data has been corrected, corrections have been made accurately and completely to support patient safety and continuity of care. • Communicates frequently with end users throughout the chart correction process, using e-mail, telephone, in-basket messaging and Service Now updates. Ensures end users have understand process and what is required of them to resolve issues. • Performs other duties as assigned. **Other Information** Other information: **Education Requirements:** ● High school diploma or general education degree (GED) **Licensure/Certification Requirements:** **Professional Experience Requirements:** ● Requires four (4) years of general medical record experience, with a minimum of two (2) years of HIM experience within the UNC Health Care System preferred **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: HIM Operations Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $20.53 - $29.23 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job & Evening Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.