**Job Family:** Information Technology **Req ID:** 471730 Create a better #TomorrowWithUs 🚀 At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world’s most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact. At the Portugal Tech Hub, we take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more. With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers. Are you one of them? Come join us! ⭐ Your mission will be...As an Employee Support Services Specialist, you will play a key role in ensuring a seamless experience for employees interacting with internal service platforms and processes. Your responsibilities will include:Supporting internal shopping cart and procurement request processes, ensuring timely resolution and high-quality service delivery.Acting as a primary point of contact between employees and the central services (SX) organization for headquarters-related topics.Maintaining and updating process documentation and user guidelines to ensure clarity and consistency.Collaborating with various internal stakeholders to ensure smooth and efficient workflow operations.Monitoring and managing service requests through ticketing systems, ensuring accurate tracking and follow-up.Contributing to continuous improvement initiatives and helping implement best practices across support operations.Assisting with onboarding and offboarding processes for external employees, including identity and access management coordination.We are looking for...A Bachelor’s degree in Business Administration, Human Resources, or a related field.2+ years of experience in employee support roles or service desk environments.Strong working knowledge of SAP systems and identity management tools.Experience with onboarding/offboarding processes and handling confidential information with discretion.Excellent communication skills in English, both written and verbal.A strong customer service orientation, with a proactive and solution-focused mindset.High attention to detail and a process-oriented approach to work.Previous experience with internal procurement or catalog-based item management platforms is a plus.What you can expect from us… A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups. In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies. What makes us proud as an employer: Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing) Forbes – World’s Best Employers (#1 Engineering & Manufacturing) LinkedIn – LinkedIn Top Companies (#2) OnStrategy – REPSCORE 2024: Brands’ Reputation in Portugal (#1 Engineering & Electronic Services) Fortune – World’s Most Admired Companies (#1 Industrial Machinery) Teamlyzer – Company with the Best Interviews (#1 Technology) Please attach your CV in English. \#Siemens #PortugalTechHub Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!