**Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. **Job Description** + Work with guidance to manage all activities relating to pre and post hire activities, ensuring employees receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with all legislation and AECOM policy + Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests + Responsible for the accurate and timely resolution of all queries, ensuring issues are escalated for timely resolution as required + Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative + Provide guidance and support to customers for queries relevant to appropriate pre and post hire activities + Ensure the highest level of customer service is maintained at all times + Responsible for ensuring confidentiality is maintained at all times + Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required + Responsible for ensuring compliance with service level agreement, process, policies, and procedures + Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated + Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage + Ability to work in HR systems including Workday, SmartRecruiters and Employee Center including (Self Service, Knowledge Base and Case Management) utilizing training aids and DTPs + Basic understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries + Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision + Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes + Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement **Qualifications** **Additional Information** **About AECOM** AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. **What makes AECOM a great place to work** You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. **ReqID:** J10133449 **Business Line:** Geography OH **Business Group:** DCS **Strategic Business Unit:** GBS **Career Area:** Human Resources **Work Location Model:** Hybrid **Legal Entity:** AECOM Global Business Services - Philippines ROHQ