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Job Description:

Employee Service Intake (H&S)

UPS Job Name: GBS Customer Support Rep II

City: Medellin

Grade: 8

WFO 2 months/ WFH 2 months

Job Description

Job Summary
This position supports the Human Resources Service Center.

Responsibilities:

Clear English is a mustReview medical and other dataAccurately link medical and other data to the correct corresponding claim(s)  Receive inbound call inquiries regarding work related injuries Interacts with all levels of management and medical providersHandles confidential and sensitive information tactfully and with discretion 

Qualifications:

One-year general office support or call center experience in a fast-paced office environment.Possess strong customer service skills and professionalismAbility to interact with all levels of management, both internally and externallyTeam player with strong interpersonal skills and concise written and verbal communication skillsDemonstrated ability to manage multiple tasks under minimal supervision with high attention to detail Minimum QualificationsWorking knowledge or Microsoft Office (Word, Excel and Access), database systems and Adobe. Typing and Computer skills proficiency required

Requirements:

Work On Site (Tranvia Medellin)English Proficiency Writing and Speaking (Advance)Grade 8Monday to Friday 7am-5pmHybrid mode

Employee Type:
 

Permanent

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