The Employee Relations Specialist will provide support on Work Environment investigations being led by the Employee Relations management team. The ER Specialist will work in collaboration with investigators serving as a witness and note taker during investigations, reviewing detailed evidence, writing case summaries and providing observations and recommendations to improve the process and/or outcomes.
What you will do-
· Support workplace investigations conducted by the Employee Relations team by serving as second chair in interviews, drafting questions, reviewing evidence, and preparing investigation summaries.
· Collaborate with Employee Relations, Legal, and Compliance teams to ensure proper processes during investigations.
· Manage Ethics Hotline and ServiceNow cases, including triage, case assignment, maintaining confidentiality, and data analysis.
· Conduct quarterly Convercent audits and monthly Conflict of Interest (COI) audits, ensuring data integrity and timely case closure.
· Provide trend analysis, accurate reports, and proactive recommendations to improve processes and support decision-making.
· Assist in the development of workplace scorecards and identify training needs to correct errors and protect data integrity.
· Communicate system updates and implement process improvements for the Ethics Hotline in collaboration with stakeholders and data teams.
· Participate in special projects, assist with onboarding new team members, and provide ongoing support to ensure compliance and efficiency.
What you need-
Required:
· Bachelor’s degree (preferred: Psychology, Human Resources, Communication, or related field)
· Intermediate/Advanced English level
· Intermediate knowledge of Microsoft Office
Preferred:
· Intermediate/Advanced Spanish level
· Knowledge of Power BI
Travel Percentage: 10%