**What you'll bring to the team** Own your craft as an experienced and proactive Employee Relations (ER) Executive within our UK Hub. You’ll be the point of contact for complex ER matters, providing expert guidance and ensuring consistency across our organisation. Reporting to the Employee Relations Senior Manager, you’ll work collaboratively with Senior ER Specialists, UK Hub colleagues/teams, People Business Partners, Centre of Excellence colleagues, and Line Managers to manage ER casework, ensuring a positive employee experience and promoting fair and transparent practices. You’ll demonstrate our ‘We Care’ value by providing high-quality advice, coaching, and guidance to people managers on a range of ER complexities and support managers through processes including meetings, documentation, and outcome guidance. **What you’ll do** + Ensure ER matters, including disciplinaries, grievances, absences, capabilities, and performance are resolved promptly and accurately in line with Merlin’s best practices, employment legislation, and UK Hub KPIs/SLAs. + Help build capability by contributing to manager training, and upskilling initiatives on ER topics. + Collaborate with Legal and external advisors to support resolutions of high-risk or complex cases. + Promote fairness and consistency in the application of People policies across the business. + Contribute to the development and continuous improvement of ER policies, procedures, and toolkits in line with best practice and legal standards. **Qualifications & Experience** • Proven experience in an Employee Relations or Senior HR Advisory role, preferably within a shared service or matrix environment. • Demonstrable experience in managing a high volume of complex ER cases. • Experience using HR systems and case management tools (e.g. ServiceNow) is desirable. • Unions experience would be advantageous. **Benefits** We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 20 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO. **Pay Range** Competitive Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/9704/employee-relations-executive/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-County-City)** _UK-Hampshire-Basingstoke_ **Job Locations** _UK-Hampshire-Basingstoke_ **ID** _2025-9704_ **Employment Type** _Full-Time_ **Offer/Contract Type** _No End Date_ **Location Name** _The Merlin Hub Basingstoke_