Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Business Services and perform administrative duties to support an impeccable service experience. In addition, you ensure that processes are adhered to and documented.

How you will contribute

You will be responsible for the daily administration and operational support for processes in your area of responsibility, ensuring that deadlines are met and service quality is delivered. To excel in this role, you will also ensure that activities are completed in compliance with standard operating procedures and legal requirements, including data privacy considerations. You will also work with other team members to ensure that end-to-end processes are efficient and accurate, including data input and maintenance, that access requests and issues are handled promptly, and that continuous improvement opportunities are identified and acted on.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your specific area of responsibility

Administration with a strong customer-service orientation

MS Office, especially Excel

Meeting deadlines and strong prioritization skills

Meticulously attending to details

Working with a case management system

Más acerca de este rol

Este es un rol temporal de 1 año

Lo que necesitas saber sobre este rol:

Serás responsable de tareas administrativas relacionadas con asuntos de Relaciones Laborales, incluyendo pero no limitado a la creación de ERIS, actualización de registros NALA, manejo de casos de baja complejidad relacionados con casos disciplinarios, problemas de asistencia / abandono de trabajo y pérdida o robo de activos de la compañía para América Latina y/o América del Norte.

Los ingredientes extra que traerás:

Habilidades de gestión de casosHabilidades analíticas y de resolución de problemasOrientado al detalle y altamente organizadoExcelente orientación al cliente y alto sentido de urgenciaExcelentes dotes de comunicación

Educación y Certificaciones:

Licenciatura en curso con especialización preferente en Gestión de Recursos Humanos, Psicología, Administración de Empresas, Desarrollo Organizativo, Psicología Industrial, Derecho o campo relacionado.

Job specific requirements:

Se requiere experiencia básica relacionada con tareas de RRHH; y preferible experiencia como Generalista de RRHH, HR Business Partner o Relaciones Laborales (1 año) y familiaridad con la legislación laboral (1 año).Nivel avanzado de inglés.Portugués es un plus.

Work schedule:

Hybrid model.

No Relocation support available

Business Unit Summary

Our Latin America region is comprised of four Mondelez International business units: Brazil, México, Southern Cone (which includes Argentina, Uruguay and Paraguay) and WACAM (which includes 12 South American countries and the U.S. territory of Puerto Rico); and one stand-alone market: Venezuela. We have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as Lacta, Field and Terrabusi among others. We are known for our resilience and good humor and live our purpose with passion and commitment.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)

Service Operations (Delivery)

Global Business Services