Schedule

Full Time: 40 hours per week, Monday - Friday Days

General Summary

Provides administrative and clerical support functions including front receptionist office, annual compliance activities, and record keeping. Ensures expedited information sharing, problem resolution and related record keeping for the purpose of meeting Employee Health customer needs.

Duties and Responsibilities

Essential Functions:

Provides front desk/reception coverage. Greets and registers patients in accordance with established policies and procedures. Schedules patient appointments within established parameters. Enters and/or retrieves data from established computer files using knowledge of various computer software applications. Ensures customers' needs are met in a timely manner through effective communication with providers.Answers telephones, routes callers, takes messages and provides routine information to callers. Coordinates and triages phone calls for Employee Return to Work/Fitness for Duty/Health History events.Coordinates compliance for non-bloodborne exposure events such as those to TB, Pertussis, and Flu. Sends initial and follow-up letters to staff members involved in exposure and assists clinician with documentation.Schedules, coordinates and/or arranges meetings, appointments, providers' Systoc schedule and requests for PTO.Responds to customer inquiries for information/documentation/records. Organizes information as requested by JACHO, DOH, or other Health Care facilities.Participates in annual Employee Health activities/projects such as the PPD/Flu program, Cytotoxic Questionnaires, Fit Testing, Meningococcal Vaccine and development of System Calendar. Sends annual compliance reports and responds to customer inquiries on departmental status.Provides administrative support to Director of Employee Health and Safety.Provides administrative support to Clinicians including correspondences to customer groups, registering patients for tests in Eclipsys, communication with other provider offices for referrals.Provides backup support to Employee Health Coordinators, WC Case Managers, and Safety Specialists.Assists with department data base management functions, data entry and scanning such as RedCarpet, Systoc, Lawson, and sharepoint sites. Enters or retrieves data from established computer files using knowledge of various computer software systems.Attends meetings at the request of Director; Maintains minutes, agendas for pertinent meetings. Arranges data in excel, types reports and other related administrative support duties.Orders food/kitchen/office supplies, maintains waiting room for cleanliness and safety, maintains educational information for waiting room/hallway bulletin boards, waiting and exam rooms.Opens and routes incoming mail; distributes correspondence and other material to staff.

Common Expectations:

Maintains established policies and procedures, objectives, quality assessment and safety standards.Participates in educational programs and in-service meetings.Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Required for All Jobs:

Performs other related duties as identified.WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

Standing - OccasionallyWalking - OccasionallySitting - FrequentlyReaching - RarelyTalking - FrequentlyHearing - FrequentlyRepetitive Motions - OccasionallyEye/Hand/Foot Coordination - Occasionally

Qualifications

Minimum Education:

High School Diploma or GED Required

Work Experience:

3 years Relevant experience. Required

Knowledge, Skills, and Abilities:

Excellent skills with automated office applications.Great affinity for learning multiple computer systems.Excellent communications/interpersonal and customer service skills/telephone etiquette.Excellent organizational skills and prioritization.Proficient in Word, Excel, PowerPoint, Outlook, and Access preferred.Knowledge of internal software applications such as Lawson, Eclipsys, RedCarpet, Sharepoint. You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email at . We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.