Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering PC&C services and solutions for bp globally, from a number of Business & Technology Centres and local delivery teams. O&A is the first point of contact for PC&C related matters; the team are policy, process and digital experts, dedicated to delivering the best employee experience.

The purpose of this role is to provide guidance and support to employees and ex-employees related to PC&C policies and processes. The role holder will also perform some PC&C transactions including but not limited to reference requests and e-filing requests.

Key accountabilities:

First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management. Examples queries include life events, time and attendance, performance and compensation queries, and exitsCreate, update, triage and/or resolve cases according to our services commitment and escalate where necessaryProactively seek advice on unclear processes and suggest solutions to problemsExecute in-scope transactions in people and culture applicationsDiagnose individual system queries and seek resolutionSupport new joiners, movers and leavers by providing enhanced care servicesIdentify and execute continuous improvements opportunitiesSupport knowledge creation and maintenanceSupport global change and implementation projectsSupport cyclical people and culture activities

Essential Education & Experience:

Formal education: Degree or equivalent desirable1 to 2 years post-graduation, ideally as a HR generalist/practitioner or related/equivalent experience

Technical

Risk Management – able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk

Behavioural

Problem solving skills demonstrated through experience in case managementNumeracy & analytical thinking – able to quickly and effectively analyse data to provide business insightsCustomer focus – Puts the customer at the heart of decision makingSolution focus – applies judgement and common sense and seeks to identify solutions which will add valueBusiness acumen – ability to manage the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategyActs with integrity - demonstrating the bp beliefs.Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of stakeholders.Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.Calm under pressure and able to work in ambiguous environments.Demonstrates curiosity, resilience and openness to new experiences.

Why join us?

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.  

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.