Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Program Management

Job Qualifications:

Skills:

Information Technology Operations, Program Management, Quality Assurance (QA)

Certifications:

None

Experience:

15 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

As an IT Operations Manager supporting US Army in Europe & Africa (USAREUR-AF) on the Enterprise Mission Information Technology Services 2 (EMITS 2) contract, you will help ensure today is safe and tomorrow is smarter. Our work depends on an IT Operations Manager joining our team to support the Program leadership in performing the complex task of overseeing the enterprise IT services in support of the USAREUR-AF mission. Contingent upon contract award.

HOW THE EMITS 2 IT OPERATIONS MANAGER WILL MAKE AN IMPACT:

Leads execution of operations across a large, diverse, and geographically dispersed customer base to ensure service levels and objectives are met.

Identifies and implements operations improvements based on ITIL 4, PMBOK, and industry best practices to meet established objectives across the entire operational footprint in theater.

Implements common processes across sites to streamline operations and gain efficiencies

Assists in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.

Facilitates strong relationships with mission customers to ensure customer satisfaction while ensuring adherence to policies and processes.

Uses critical thinking and creative problem solving to identify matters of significance, recommend courses of action and implement appropriate solutions.

Develops and implements processes for leveraging resources to meet project and customer requirements. Coordinates and communicates with site managers to leverage resources.

Implements complex core business processes and assists in process improvement initiatives in order to enhance customer service.

Develops and maintains communications with the customer, management and staff to ensure that service is delivered on time and within budget or contractual obligations.

Manages operational risk and lessons learned across sites.

Manages workforce to include hiring, training, and evaluating employees to enhance their performance, development, and work product. Addresses performance issues and motivates and rewards employees.

Prepares and recommends operating and personnel budgets for approval.

Monitors spending for adherence to budget, recommends variances as necessary.

WHAT YOU’LL NEED TO SUCCEED:

Required Education: BA/BS or equivalent relevant years of experience.

Required Experience: 15+ years managing IT operations in a complex, geographically dispersed environment. Significant OCONUS experience managing operations and personnel with diverse IT skillsets operating across multiple countries preferred.

Required Certifications:

Project Management Professional (PMP)

ITIL 4 Foundation

Security clearance level:  TOP SECRET with SCI eligibility

Knowledge, Skills and abilities:

Strong leadership and communication skills.

Experience managing 25 or more employees across the full spectrum of IT skillsets

Must be comfortable presenting to senior executives and VIPs.

Strong problem solving and team building skills.

Must possess a mission-focused mindset that thrives on delivering positive outcomes and takes pride in accomplishing goals on time and within budget.

Must operate with transparency across corporate and customer contacts.

Experience utilizing dashboards and reporting tools to deliver meaningful operations and performance data to internal and external stakeholders.

Experience implementing ITIL and PMBOK methodologies and industry best practices across large, diverse teams to streamline and improve IT operations.

Location: Clay Kaserne, Wiesbaden, Germany

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

#DefenseOCONUS

#GDITArmy

The likely salary range for this position is $157,250 - $212,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

10-25%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans