At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continuously evolving and is a place where motivated employees thrive and where employee ownership and accountability lead to meaningful results.

We are looking for an Emergency Services Manager to join a team of professionals responsible for providing the best in emergency response, risk reduction, and security services at Amazon. This security professional will have overall responsibility for the management and leadership of day-to-day Emergency Services Unit (ESU) operations, key customer engagements, budget management, strategic planning, and performance measurement. This person will have a strong bias for data/metrics and possess a strong background in protecting people, places, and assets through the application of industry-related best practices. We value broad and deep risk management, specifically in the fields of security operations, incident response, an intelligence and information sharing.

Our ideal candidate understands that supporting their people and our customers are among the most critical roles they perform. They must be open and approachable while focused on how to grow, scale, and optimize efforts in a high-tech, fast-paced environment. The successful candidate will have a keen sense of ownership and entrepreneurship knowing how to earn trust while working cross-organizationally to deliver results. The successful candidate will also have a passion for delighting customers, working in a team environment, and continuously improving performance.

Amazon's Culture: Our positive and supportive culture encourages our people to do their best work every day. We have 16 leadership principles that help guide us in our every-day decision making process. These leadership principles articulate those things that have always been a part of what makes Amazon great – things that we must consciously hold on to in fulfilling our mission to be Earth’s Most Customer Centric Company. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy and happy lives. It is always Day One.


Key job responsibilities
Lead, manage, and develop Emergency Services Unit teams across multiple sites in a 24/7 environment. Work with diverse teams and cultures.

Facilitate development of short- and long-term strategy for ESU initiatives, developing roadmaps with actionable and auditable plans, driving requirements for each initiative, leading cross-functional internal and external teams.

Execute initiatives with a focus on enhancing the protection of life, property, operations, and company reputation.

Set and articulate expectations for leadership behavior within the team; model behavior that exemplifies Amazon Leadership Principles.

Balance team goals that optimize performance, enhance employee development, and align department goals.

Manage staff to ensure work is complete, resolve employee issues, evaluate employee performance, approve time off, etc.

Manage and maintain high performance standards through inspection, audit, and coaching.

Assist in the evaluation of candidates, participate in interviews, hiring, and training of employees and contractors, as needed.

Design and coordinate cohesive responses to security events that involve multiple teams across the organization.

Make data-driven decisions, implement best practices, and deliver results.

Establish credibility and maintain strong working relationships with law enforcement, private security teams, and internal security partners to identify, evaluate, and mitigate risk.

Develop a crisis and incident management standard ensuring a consistent process for crisis / incident management efforts ensuring response readiness and system effectiveness, driving continuous improvement of policies, standards, procedures, and guidelines.

Develop comprehensive security, incident management, and crisis management plans that align with our customers’ existing security plans, procedures, and protocols.

A day in the life
Amazon seeks an Emergency Services Manager to lead our Emergency Services Unit (ESU). This role will oversee daily ESU operations, manage key customer relationships and budgets, and drive strategic planning and performance measurement. The ideal candidate has a strong data orientation, excels in risk management and security operations, and can implement industry-leading practices to protect Amazon's people, assets, and operations. We're looking for a leader who supports their team, delights customers, and thrives in our fast-paced, Day One culture. The successful candidate will demonstrate ownership, build trust across organizations, and deliver measurable results while embodying Amazon's 16 leadership principles.

About the team
At Amazon's Emergency Services Unit, we drive workplace safety through proactive security measures and seamless emergency response coordination. Our team counters complacency with personal ownership, believing that every team member is responsible for Amazonian safety. We combine data-driven decision-making with experienced judgment to calibrate risk effectively, while maintaining a strong customer focus through timely and strategic positioning. By balancing confidentiality, adaptability, and discretion, we've earned trust across the organization, enabling us to create a secure environment where innovation thrives.