Overview Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibilities + Receive and Dispatch Emergency Calls: Handle emergency calls (police, fire, medical, hazmat, rescue, etc.) via various communication channels including telephone, TDD, radio, fire alarm system, and computerized alarm system. + Coordinate Emergency Response: Dispatch firefighting apparatus, ambulances, rescue equipment, first aid services, and police to emergency situations within Installation boundaries. + Operate Radio Equipment: Utilize radio equipment in accordance with Federal Communication Commission (FCC) regulations and local emergency procedures. + Maintain Records: Keep detailed logs of calls, maintain office files, compile statistical data reports, charts, and handle administrative/clerical duties. + Communicate Effectively: Answer and screen all 911 emergency calls and personal telephone inquiries. Manage incoming mail and correspondence. + Technical Support: Maintain contact with technicians/engineers to report equipment issues and assist with equipment testing and repair. + Follow Protocols: Dispatch the appropriate emergency responders as required by Standard Operating Guidelines (SOG) and Standard Operating Procedures (SOP). Make all required notifications per SOPQA, SOG, and policy. + MATERIAL & EQUIPMENT DIRECTLY USED: Office equipment, Computer software, telephone, radio, etc.. + WORKING ENVIRONMENT: Works in a general office environment, may be required to work an uncommon tour of duty including nights, weekends and holidays. + PHYSICAL ACTIVITIES: Continuous sitting, walking, and standing. Eye strain and repetitive motion during data entry periods. Qualifications + Certified Telecommunications I & II. + Certified hazardous material awareness. + Certified Emergency Medical Dispatcher (EMD) through the International Academies of Emergency Dispatch (IAED). + Active Shooter certification. + Complete all required courses per CNIC M-3440.18 within 6 months of employment. + Maintain 100% of required certifications throughout employment. + Complete a minimum of one Continuing Dispatch Education (CDE) module per month to maintain EMD certification. + Pass re-certification every two years to maintain active EMD certification. + All dispatchers will be trained IAW installation requirements for Security, Police, and Medical responses. Training shall also consist of Active Assailant/Active Shooter protocols and the following FEMA Incident Command System (ICS) training: + IS-005: An Introduction to Hazardous Materials + IS-100: Introduction to the Incident Management System + IS-200: ICS for Single Resources and Initial Action Incidents + IS-700: National Incident Management System (NIMS), An Introduction + IS-702: NIMS Public Information Systems (Class no longer available and no replacement provided at this time) + IS-800: National Response Framework, An Introduction (These courses can be taken online and shall be completed within the first 30 days of hire) + We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.