General Summary:

The Nurse Operations Manager performs a variety of administrative and nursing duties in supervising and caring for patients from minor treatment to acutely ill in a one-of-a-kind, free-standing outpatient facilities, providing easy access unscheduled care. This hyper-efficient delivery of Emergency Medicine Specialty Services combined with outpatient facility efficiently provides high quality care that can yield lower ER visits, lower hospital admissions and create savings.

Description of Essential Duties:

In addition to all responsibilities of the Registered Nurse Position, the NOM will also perform the following functions:

Build relationships with patients and employees and help support a culture of passion and enthusiasm

Perform meaningful growth meeting with RN’s and PCC’s on a routine basis

Identify areas of improvement that will result in the meeting or exceeding of organizational quality metric goals

Adhere to and positively promote all protocols

Oversee and coordinate maintenance of all equipment in clinical area

Completion of checklists and assigned tasks by deadlines

Generate clinical staff schedule ensuring it is fair (all requests for time off considered, no one staff member working unreasonable number of shifts in a row, etc.) and all shifts are covered.

Coordinate and provide oversight of the training of the clinical team members to include providers, lab team, and radiology techs during clinical portion of training.

Professionally and expertly represent Crucial Care during surveys related to the clinical area (DOH, COLA, AHCA, JC, etc.)

Participate in QA/PI activities

Hand Washing Audit

Chart Audits

Room Turn Over Audits

Other audits as dictated by the FL or VP of Clinical Operations

Maintain quality standards by updating protocols as needed, making recommendations based on current best practices, bringing to the attention of the facility leader any unsafe practices, etc.

Ensure the work flow of the clinical area during the work day, addressing any issues/challenges

Provide oversight to the inventory process to include ordering, addressing back orders, submitting inventory updates in a timely manner

Work with FL on Employee Health initiatives

TB testing

Hepatitis B Immunizations

Flu Vaccine administration

Other activities as assigned by the Facility Director or Operations Leadership

Provide oversight to linen ordering process

Manage the ordering and proper disposal/return of medications in accordance with DEA regulations

Continuous education and training of team on new or updated processes/equipment

Active participation in the hiring and termination of clinical team and in all departmental meetings

Serve as a strong resource for the staff and support the Facility Leader in their absence

Follow the information security policies and management system, contributing to their effectiveness, and actively reporting on their performance

GEMD1