Job Description:
The Emergency Communications Supervisor provides operational oversight for the team including decision making, planning, problemsolving and coordinating with other teams. The Supervisor also supports the Manager with day-to-day operations which includes the team’s performance, including but not limited to hiring and terminations, training, coaching, check-ins and corrective action. Champions and ensures the team is providing superior customer service and is meeting all department goals.


This is a working supervisor role and this dept runs 24x7. Therefore, this role will work weekends and holidays in a rotation with other staff
Essential Functions
Provide day-to-day supervision over the dispatch caregiversMaintain daily staffing and scheduling.Manage employee timecards and PTO RequestsProvide training and education for the department to include conducting onboarding of new hires, providing training as needed for staff on new policies and procedures, continuing education, and mock caller drills.Assists with the development and implementation of call center procedures based on input from care site representatives.Data Stewards. Keep directory/paging systems up to date.Research caller concerns/complaints and provide immediate resolutions when possible.Required to participate in regular on-call shifts within the department and must have the ability to work on short notice (including nights, weekends, and holidays) when incidents occur.Must be able to respond to alternative work locations during emergency events to maintain the continuity of call center operations.Support the department schedule and staffing with potential last-minute shift coverage and temporary schedule change.
Skills
Computer and typing literacyTraining and EducationWritten and Oral communicationCustomer ServiceRemain calm under pressureConflict resolutionPhysical Requirements:
Qualifications
High School Diploma or GEDDemonstrated hospital / call center experienceDemonstrated leadership experienceTwo years leadership experience preferredAbility to change schedule short notice to support teamFamiliarity with hospital procedures and processes preferredPhysical Requirements
Ongoing need to see and read information, documents, monitors, identify equipment and suppliesManual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.Sitting for extended periods.Lifting and carrying up to 10 lbs.Must be able to proficiently hear, see and speak.Ability to respond and handle audible and visual alarmsLocation:
Intermountain Health St Vincent Regional HospitalWork City:
BillingsWork State:
MontanaScheduled Weekly Hours:
40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$20.51 - $31.20We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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All positions subject to close without notice.