About the Role & Team

At Disney, safeguarding our people, guests, assets, and operations is fundamental to ensuring the magic we create reaches every corner of the globe, uninterrupted. Within the Global Security function, we are committed to delivering world-class protection across a dynamic and evolving risk landscape — driven by technology, collaboration, and operational excellence.

The EMEA Security Control Centre (ESCC) plays a vital role in this mission by serving as the central command hub for real-time monitoring, incident escalation, response coordination, and critical security communications across the region. Operating around the clock, the ESCC integrates cutting-edge technology with expert personnel to deliver proactive and effective security outcomes across Disney’s diverse EMEA footprint.

We are seeking an experienced and strategic ESCC Manager to lead this multi-functional control centre, shaping its day-to-day operations, systems integration, and team development. The successful candidate will bring expertise in incident response, situational awareness, and stakeholder engagement, while fostering innovation and compliance across a high-performing environment. This role is key to ensuring a resilient and responsive security infrastructure across our regional operations.

What You Will Do

Your responsibilities will include, but are not limited to, the following:

ESCC Leadership & Operations

Provide strategic oversight and daily management of the ESCC’s real-time monitoring and incident response operations across EMEA

Ensure all security incidents are responded to, escalated, and reported in line with policies, procedures, and service-level expectations

Maintain working knowledge of Disney’s global security platforms (e.g. CCTV, EACS, IDS, Dataminr, Everbridge) and ensure their effective use

Lead failover readiness planning and scenario testing to ensure business continuity during unplanned disruptions

People Management & Development

Lead, mentor, and coach a team of ESCC operators and supervisors, ensuring performance standards are consistently met

Deliver regular training programs, performance reviews, and welfare support to create a motivated, skilled, and resilient workforce

Drive succession planning and staff development strategies, reducing turnover and fostering a culture of continuous improvement

Stakeholder Engagement & Relationship Management

Serve as the central point of contact for key stakeholder groups including Security Systems, Intelligence, Compliance, Real Estate, and EMEA Security Managers

Represent ESCC capabilities during internal briefings, audits, and external visits, delivering concise overviews and promoting understanding of the centre’s functions

Ensure alignment with other TWDC Security Operations Centers (GSCC, ASCC) and facilitate cross-regional coordination as required

Systems Oversight & Innovation

Collaborate with the Security Systems team on issue reporting, upgrades, UAT testing, and the evaluation of new platforms or tools

Log and manage system-related issues and enhancements, driving continuous improvement in technology usage

Actively contribute to the refinement of ESCC SOPs, escalation workflows, and decision trees in response to evolving threat types and business requirements

Risk, Compliance & Intelligence Integration

Ensure GDPR, health & safety, and regulatory compliance across all ESCC data processing, surveillance, and incident documentation activities

Liaise with the Intelligence team to enhance situational awareness and support proactive threat identification and mitigation

Coordinate with local law enforcement and business lines when required, ensuring appropriate data handling and communication protocols are followed

Performance Management & Reporting

Develop and track performance metrics (KPIs) for ESCC operations, using data to inform improvements and ensure accountability

Lead post-incident reviews and debriefs, identifying lessons learned and implementing changes where appropriate

Oversee all administrative functions, including report writing, shift planning, training documentation, and audit trail maintenance

Vendor & Facilities Support

Manage vendor relationships for key holding and response services across EMEA, ensuring consistent operational support during system failures

Coordinate with local facilities, using translation services as needed, to resolve site-level issues and communicate effectively across languages

Lead regular contract and service reviews to ensure SLAs are met and delivery remains aligned with Disney’s security standards

Required Qualifications & Skills

Essential Experience & Skills

Minimum 3 years’ experience in a security-related field (private or public sector) with exposure to real-time monitoring, emergency response, or control room environments

Demonstrated leadership capability in managing teams within complex, high-pressure environments

Strong understanding of physical security systems, operations, and technologies (e.g. CCTV, EACS, IDS)

Excellent communication skills and the ability to manage multi-stakeholder relationships across functions and regions

Deep knowledge of data protection, compliance, and health & safety requirements in a security context

Preferred Qualifications

Bachelor's degree in Security, Criminal Justice, Risk Management, or a related field

Professional security certifications (e.g. CPP, PSP, MSyI)

Fluency or working knowledge of a local language spoken in Asia or EMEA is an asset

Experience working within a large multinational or corporate enterprise

General Attributes

Proactive leader with high emotional intelligence and sound judgment

Highly organized with attention to detail and the ability to prioritize in fast-paced environments

Solutions-oriented and committed to innovation, service excellence, and continuous improvement

Able to coach, mentor, and develop team members to meet evolving business needs