JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.

At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 103,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.

Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.

Lab Operations Manager - EMEAAbout JLL

JLL (Jones Lang LaSalle) is a leading professional services firm specializing in real estate and investment management, creating rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our vision is to be the most connected, creative, and intelligent property services and investment firm. At JLL, we are passionate about helping shape the future of real estate for a better world.

Position Overview

The Lab Operations Manager for EMEA is a pivotal role within our prestigious technology client account. This position will lead the day-to-day operations of laboratory spaces across the region, ensuring exceptional service delivery while optimizing processes, managing vendors, and driving continuous improvement. As part of our global Lab Operations team, this role combines technical facility knowledge with strong leadership capabilities to create seamless laboratory environments that enable our client's innovation and success.

Core ResponsibilitiesOperations ManagementDrive day-to-day operations of projects within technology labs across the client accountManage lab operations requests and projects across EMEA technical spacesSupport lab stakeholders with equipment installation, maintenance, and space planningCoordinate preventive maintenance and respond to urgent maintenance callsEnsure proper equipment data entry and asset tagging in the Global Asset Management systemOversee lab renovations, buildouts, and updates throughout EMEA regionSupport for onsite and offsite storage coordination of logistic activitiesCollaborate with stakeholders to facilitate lab requests and projects from initiation through completionTake the lead in liaising with the JLL operations teams for office spaces in the same building but not specifically lab related. Maintain a JLL one team approach to solve interface or coordination challenges.Change ManagementHost and facilitate a comprehensive change management program across EMEA sitesReview all change requests with regional committeesDrive discussions and escalate issues through proper channelsVendor ManagementWork with third-party vendors to manage projects and services across EMEADevelop and maintain vendor relationships for consistent service deliveryOversee contractor compliance with regional regulations and client standardsImplement JLL's Strategic Sourcing processes to optimize vendor performanceFinancial ManagementDevelop and manage lab operations budgets for EMEA sitesProcess and validate invoices for services renderedIdentify cost optimization opportunities while maintaining service qualityTrack financial performance against targetsUtilize JLL's Financial Excellence practices to ensure proper governancePeople ManagementLead regional lab operations teamsProvide coaching and development opportunities for team membersEstablish clear performance metrics and accountabilityCoordinate with global Lab Ops team on best practices and standardsEmbody JLL's People First philosophy in all management practicesClient Satisfaction & Service OptimizationDevelop and implement service improvements based on client feedbackCreate standardized processes across EMEA sites, regularly review an update for continuous improvementConduct regular service reviews with client stakeholdersIdentify innovation opportunities to enhance lab operationsCandidate RequirementsExperience and QualificationsMinimum 5+ years of progressive experience managing corporate real estate services or technical facilitiesDemonstrated track record in laboratory operations management or specialized technical environmentsProven experience in vendor management, including contract negotiation, SLA development, and performance oversightStrong financial acumen with experience in budget development, cost control, and financial reportingExperience leading teams across multiple locations with demonstrated success in people managementPrior experience supporting technology clients or research facilities highly preferredExperience working in international, multi-cultural environments across EMEATechnical KnowledgeUnderstanding of laboratory systems, equipment, and infrastructure requirementsWorking knowledge of maintenance management systems and asset tracking protocolsFamiliarity with change management processes in technical environmentsUnderstanding of EHS (Environment, Health & Safety) regulations as they apply to laboratory settingsProficiency with project management methodologies and toolsKey CompetenciesStrategic thinking with ability to balance day-to-day operations with long-term planningStrong communication skills with ability to influence and collaborate across all organizational levelsProblem-solving aptitude with demonstrated ability to navigate complex technical challengesClient-focused mindset with commitment to service excellenceAdaptability and resilience in fast-paced, changing environmentsWhat You Can Expect From UsCareer growth opportunities within JLL's global platformCompetitive compensation and benefits packageDynamic, collaborative work environment that values innovationExposure to cutting-edge technology environmentsCommitment to diversity, inclusion, and belongingMentorship from seasoned CRE professionalsTraining and development opportunities through JLL UniversitySupport for health and wellbeing through our Total Rewards programAbility to make an impact on sustainability through our Net Zero initiativesBeing part of a culture that puts ethics everywhere

Our Commitment to Sustainability and Innovation

At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.

Growth and Development

As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.

At JLL, we grow and thrive by being inclusive, as diverse perspectives and experiences enable us to deliver the best outcomes for our clients, colleagues, and communities. We encourage applications from people of all backgrounds, abilities, and experiences

Location:

On-site –Zurich, CHE

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.