EMEA Global Logistics Operations Program Manager
IBM
**Introduction**
* We are seeking a dynamic and results-oriented professional who can:
* Monitor and support the global movement of IBM directed goods and services from manufacturing through to delivery
* Partner with our Logistic supplier, Quote to Cash, Supply Chain and Brand domains to meet timeliness, cost, quality and client satisfaction expectations
* Contribute to the transformation of Global Logistics (GL) Operations through the identification and implementation of innovative solutions
**Your role and responsibilities**
* Responsible for one or more EMEA Markets - Partner with GL domains on a day to day basis, to manage seamless delivery of goods, with particular focus at Month/ Quarter/ Year end.
* Manage logistics supplier relationship in accordance with agreed contract
* Monitor supplier performance against contracted deliverables, business control points and metrics targets - driving root cause analysis and corrective actions for any negative trends and delivery incidents
* Actively participate in planning, preparation and execution of supplier management and performance reviews
* Support all cost, productivity, accuracy and timeliness targets
* Manage and resolve any problems, escalations or complaints with regard to logistics deliverables.
* Maintain metrics and analyse data to assess performance and implement improvements both internally and with our Logistics supplier
* Actively support the contract change management process and translation of IBM requirements into Statements of Works (SOW).
* Analyse business processes/tools and lead strategic projects in support of process changes and other improvements or legal mandatory initiatives. Actively participate with other domains/suppliers in the cross-functional requirements definition for those changes
* Manage successful rollout of any changes to GL processes/tools, to all teams impacted.
* Proactively seek all opportunities to optimize the logistics processes, systems and network, in line with Agile and Data analytics concepts and tools.
* Provide Subject Matter Expertise (SME) and GL business insight to other IBM domains and Logistics suppliers
* Maintain and develop strong partnerships with other Global Logistics functional teams in all geographies and with other IBM domains (inc Manufacturing, Quote to Cash, Brand Operations, Procurement, Logistics suppliers,)
* Support IBM GL Client Satisfaction activities
**Required technical and professional expertise**
* Bachelor's and/or graduate degree in supply chain management, business administration, law, finance or a related field.
* Minimum of 7 years of experience in sourcing, in one or more indirect categories
* Experience working in multiple regions and managing procurement in different countries and through remote teams
* Ability to support sourcing activities across geographies, with flexibility of working hours
* Multi-company/sector experiences
* Strong understanding of procurement principles, processes, and best practices
* Demonstrated skills in utilizing data to analyze cost modeling scenarios and make sourcing recommendations
* Proven negotiation and contract drafting, analysis and management skills.
* Proficiency in Ariba Sourcing.
* Excellent analytical and problem-solving abilities, understanding of cost levers
* Strong communication and interpersonal skills,
* Ability to build and leverage strong relationships and networks both within and outside the organization
* Fluency in English. One additional major European language is a plus.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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