Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Are you ready for the next step in your career?

Farnell invites internal candidates to apply for the position of Senior EMEA eChannels Agent at our Krakow office.

We are seeking a passionate employees who live and breathe Farnell and are looking to further develop with us by stepping up into a more senior role and playing a crucial role in shaping the future of our customer service operations and ensuring our customer service levels are maintained and fulfilled keeping us at the forefront of the market.

As a Senior EMEA eChannels Agent, you will take on a more significant role in managing and enhancing customer relationships.

Your responsibilities will include:

Providing exceptional customer support, addressing inquiries, and resolving issues efficiently.Assisting in the development and implementation of customer service strategies to improve overall satisfaction.Collaborating with cross-functional teams to streamline processes and enhance the customer experience.Leading and mentoring junior team members to ensure a high standard of service delivery.

Other Principal Responsibilities:

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.Maintains and updates electronic and/or hard copy records as required

Job Level Specifications:

Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.Completes complex assignments requiring significant judgment, initiative and problem solving skills.Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

What you will need:

Proven experience in customer service within Farnell.Strong communication skills with the ability to engage effectively with customers and team members.Problem-solving mindset and the ability to make decisions independently.Adaptability to take on increased responsibilities as the Krakow office expands.

This role provides a unique opportunity for internal candidates to step up and grow within the organization. As the Krakow office continues to build and develop, the successful candidate will be at the forefront of our expansion, contributing to the success of Farnell in the region. This is an exciting chance to take on more responsibility, showcase your leadership skills, and make a significant impact on our growing customer service team.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu. 

Job Applicant EMEA Imprints