EMEA Customer Quality Manager

 

Location: Peterborough 

 

JOB DESCRIPTION

Quality Lead for all assigned customers across EMEA Flavour Solutions. Accountability for the management of the customer quality relationships – liaising and working with relevant internal and external stakeholders as required. Represents the Quality & Regulatory function in customer-related meetings as appropriate both internally and externally (at various levels). Drive excellence in technical partnership. Development of the Customer Quality strategy for assigned customers in conjunction with cross-functional partners. Prime accountability to ensure agreed customer quality strategic agenda and customer needs are delivered through McCormick sites, Quality & Regulatory function and/or cross-functional teams, leading or facilitating projects, influencing and driving change as appropriate to achieve results. Amplify customer centricity:-  Focus on communication, education and effective sharing of best practices and learnings across EMEA teams as appropriate to drive a shared commitment to customer quality, engagement, excellence and continuous improvement. Accountable for the customer quality governance in EMEA – including processes and procedures for customer quality management, reporting routines/ scorecards, customer audit/ approval needs, regular reviews, technical support for other functions, and continuous improvement. Incident management – supports local/regional/global incidents related to assigned customers, following both internal and customer processes. (Provides consultation and/or escalation as appropriate in addition to customer communication & management workstream). Actively participates in commercialization, business critical/ growth projects, CCI, de-risking and continuous improvement activities.

 

CANDIDATE PROFILE

 

Minimum Degree in Food Science/Food Technology (or equivalent) Experience in food industry with Quality Assurance and Food Safety Systems expertise. Leadership experience in the food industry in a Quality Management role. Customer management experience (major industrial and/or retail customers). Ability to communicate written and verbal complex information to multidisciplinary stakeholders Experience of working with different cultures and levels of understanding. Demonstrated, end to end project/ programme management experience Aptitude for identifying, establishing, and maintaining relationships with key stakeholders. Have demonstrated strengths in the following areas: Problem Solving; Data Analysis; Ability to manage multiple priorities; Self-managed excellence. French language - nice to have

As an Equal Opportunities employer, McCormick is committed to a diverse workforce.