Job Title: EMEA CCaaS Project Manager Job Description Senior Project Manager, focused on the delivery of CCaaS implementation projects for the EMEA region. As a Senior Lead Project Manager, you will oversee complex technology implementation projects, focusing specifically on AI and contact center solutions. This role requires a balanced understanding of technical aspects, financial management, client interaction, and detailed project oversight within a structured PMO environment. **Key Responsibilities:** **Technology Implementation:** + Utilize technology solutions to fulfill client business objectives. + Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots. + Financial Management: + Handle project budgets, revenue forecasts, and financial reporting. + Ensure timely and budget-compliant project completion. **Client Engagement:** + Interact effectively with strategic clients to understand needs and ensure project satisfaction. + Serve as the overall project lead, ensuring successful project completion. **Workstream Management:** + Oversee multiple concurrent workstreams, ensuring effective prioritization and alignment across diverse teams. **Attention to Detail:** + Maintain precision and quality in project deliverables and processes. **PMO Compliance:** + Adhere to Project Management Office standards and methodologies for consistent project management practices. **Required skills:** + 10+ years of proven working experience as a Project Manager in the information technology sector + Bachelor's degree in a related field. + Strong budgeting, change management, and client engagement skills + Ability to manage cloud contact center operations and implementations, particularly with AWS + Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365 + Experience with project management life cycle, waterfall model, and strategic planning + Fluency in English & French on a business level **Preferred:** + Proficiency in Agile Methodology, AI Concepts, and Generative AI + Project Management Professional (PMP) / PRINCE II or related certifications Location: FRA Work-at-Home Language Requirements: English (Required), French (Required) Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**