**Date Posted:** 2025-06-24 **Country:** United States of America **Location:** RAZ99: RTN Remote, Arizona **Position Role Type:** Hybrid **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​ **Security Clearance:** DoD Clearance: Secret RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. The following position is to join our RTX Corporate, Enterprise Services, Research Center or BBN team: Job Description: Engineering and Technology Application Services (ETAS) is seeking an Embedded Support Specialist who will be instrumental in ensuring the quality and reliability of various software products within a Scaled Agile Framework (SAFe) environment. This role focuses on delivering exceptional customer service while collaborating with partners, third-party vendors, and external business associates. The ideal candidate will excel in effective communication and thrive in high-pressure environments to consistently provide top-tier service and support to end users. **What You Will Do** + Develop and maintain strong relationships with end users and RTX service/support subject-matter experts. + Partner with Legal and Security teams to manage audits and ensure compliance. + Create and maintain operational metrics (OPS Metrics). + Provide support and expertise for CAD/CREO (Pro/Engineer) or Cativa CAD tools. + Offer end-user support within Windchill Common PDM, leveraging familiarity with industry practices, standards, and business processes. + Support travel requirements and provide occasional off-hours and weekend support. Estimated travel up to 4 times a year. **Qualifications You Must Have** + Ability to obtain and maintain a SECRET Clearance. + Minimum of 1 years of experience in End User Services and/or Operations. + Experience with ServiceNow or other IT Service Management (ITSM) tools. + Support in Mobility, Windows, and MacOS platforms. + Familiarity with industry practices, standards, and business processes relevant to end-user support within Windchill Common PDM. **Qualifications We Prefer** + Understanding of Engineering/Product Lifecycle Management (PLM) concepts and tools. + Ability to analyze and design business processes, staying current with industry trends and advancements in testing tools and techniques. + Represent ETAS in RTX Corporate-wide End User Services initiatives and implement those initiatives, including self-service options and building the necessary support model. + Provide outstanding customer service and collaborate with third-party vendor contractors to enhance cDPM, xDM, PDM, and other Engineering Tools. + Effective communication skills and the ability to perform under pressure to deliver consistently high-quality service and support. **What We Offer** Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.