About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as an Elite Services Manager. On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor, ideally located between Cabo San Lucas and San José del Cabo.  In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.” This ultra-luxury ocean-front resort will include 96 beautifully appointed guestrooms and 61 Residences,  Amenities will include three restaurants, five bars, three pools, an open-air fitness center designed by celebrity trainer Harley Pasternak, Spa with ten treatment rooms and relaxation oasis, and The Clubhouse.  The Clubhouse is perched above the resort with sweeping Ocean views, and it is being designed as THE place to host spectacular weddings and events for up to 250 people.  It will feature and event lawn for ceremonies, an indoor/outdoor ballroom, living room space for entertaining, and a bridal suite.  

The management level for this position is:  

Operations – Assistant Manager with local package  

  

The role of the Elite Services Manager.

The Elite Services Manager holds the responsibility of ensuring a seamless Elite guest journey from pre-arrival to post departure, collaborating with all departments within the hotel to deliver tailored and unique experiences. The Elite Services Manager will oversee Elite Contact and will supervise the work that Concierge, Hosts and Guest Relations do to guarantee anticipatory service, accuracy and smooth execution of all requests prior and throughout their stay.

This position forms part of the Guest Relations Department and works side by side with our Front Office Team to deliver an exceptional arrival/departure experience.

The Elite Services Manager is well versed to respond to a wide variety of Elite guest requests and accurately assessing the guests' needs, focuses on delivering personal recommendations and touches to achieve maximum customer satisfactions while complying with all Four Seasons Policies.

Knowledge and Skills  

At least 2~3 years of relevant work experience in Luxury Hotel.   1+ years of previous Rooms Division supervisory or management experience required.Self-driven and strategic resourcing professional.   Able to work independently and under pressure in a fast pace working environment.   Good team spirit, multi-tasking, cooperative with good communication and interpersonal skills.   Reading, writing and oral proficiency in both Spanish and English languageRequires ability to operate computer equipment and office equipment. Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening shifts.Attention to detail.    Able to multitask and prioritize workload and projects simultaneously and efficiently.

 Master Your Craft:

Dedicated point of contact for all our Elite Guests.Responsible for “Elite Email Inbox” and the trip planning communication with Elite guests (occasionally in collaboration with Corporate Office and/or TA´s).Elite Contact will ensure that Elite Guests are provided with a personalized and unique itineraryElite Contact will introduce Elite guests to their Host one day prior to their arrival to ensure a seamless transition. Will be present during arrival along with GM/RM and Host to meet & greet Elite Guest.Will oversee Elite Guest´s stay and experience through the Host, ensuring that service provided is at the highest level of care and personalization.Will work with Host in curating moments of “surprise & delight” in collaboration with other departments.Will spot check Housekeeping and F&B Services and do a touch base with Elite Guests mid stay along with GM/RM.Will immediately follow up with any glitches and ensure proper resolution is being done in collaboration with management.Will review with Host that “Farewell Gift” along with departure transportation is all set accurately.Will be ready to meet & greet Elite Guest upon departure along with Host and GM/RM.Will send a “post departure” personalizing email with highlights of their stay and sharing any upcoming holidays, etc. inviting guests to come back with us soon.Will ensure that Golden profiles for Elite guests are up to date with essentials, preferences, etc.Will work side by side with Guest Relations Manager and FO Managers in preparation for Ops. Meetings, etc. To always provide the most relevant and accurate information to other departments.

What to Expect:  

Be part of a caring team with a family spirit  Have opportunities to build a successful career with global potential  Work in a diverse and challenging environment and engage with the leadership team  Be recognized for your accomplishments  

About Four Seasons Hotels & Resorts:   

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.   

Service Culture  

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.  

 What it is Like to Work for Four Seasons Hotels & Resorts:  

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!  

Learn more by visiting us at:  

Company Site:       www.fourseasons.com     

Our Careers:          Four Seasons Careers (myworkdayjobs.com)        

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts   

Facebook:               https://www.facebook.com/FourSeasonsJobs   

Twitter:                    https://twitter.com/FourSeasonsJobs   

 We look forward to receiving your application!  

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******