ELIGIBILITY SUPERVISOR - SES - 60023396 Date: Aug 7, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . Requisition No: 858380 Agency: Children and Families Working Title: ELIGIBILITY SUPERVISOR - SES - 60023396 Pay Plan: SES Position Number: 60023396 Salary: $1,577.46 - $2,869.69 Bi-Weekly Posting Closing Date: 08/21/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Eligibility Supervisor– SES This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered. Location: Hillsborough County. Applicants interested in working in counties/cities other than Hillsborough County will need to apply for positions advertised for those specific areas on the People First System. This position is for an Eligibility Supervisor - SES in the Tampa Service Center in the Generic Unit, Transitional Unit, and/or Post-Transitional Unit. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment. The bi-weekly salary range for this position is $1,577.46 - $2,869.69 The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate. EXAMPLES OF WORK PERFORMED: + Supervise ESS Staff + Communicate with, motivate, train and evaluate employees' performance; plan and direct their work. + Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services. + Conducting training and mentoring staff. + Planning, evaluating, leading and guiding staff towards continuous quality improvement. Lead their team in such a manner that enhances customer service and the goals of the agency. KNOWLEDGE, SKILLS AND ABILITIES: + Excellent people skills + Knowledge of public assistance program objectives and policies + Knowledge of interviewing techniques + Knowledge of methods of compiling, organizing, and analyzing data + Knowledge of applicable mainframe systems and software applications + Excellent skills in operating a personal computer + Ability to supervise people + Ability to coordinate the operations and activities of a unit + Ability to interpret and apply complex information concerning policies and procedures related to ESS programs + Ability to develop and deliver public presentations + Ability to investigate complaints + Ability to meet and deal with the public in a variety of situations + Ability to compose documents involving technical information + Ability to interpret and apply regulation materials + Ability to prioritize and meet deadlines + Ability to establish and maintain effective communication + Ability to communicate effectively both orally and in writing + Ability to apply ethical business practices MINIMUM REQUIREMENTS + Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service. + OR an Associate degree or higher from an accredited college or university. + OR 60 semester hours or 90 quarter hours can substitute for the experience. + Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II). + Must be willing to travel. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location: TAMPA, FL, US, 33612 Nearest Major Market:Tampa