SUMMARY

Apply advanced technical knowledge to install computer network systems and solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents while providing direct, contract related support.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

Install, test, repair, replace and troubleshoot stand-alone PCs, PCs linked to networks, printers, routers, switches and other computer peripherals through standard cabling and fiber-optic connections. Prepare sites, such as removing the existing equipment, displays, wall mounted TVs, white boards, and furniture; coordinate disposition of removed equipment; dispose of equipment after receiving approval. Responsible for software installation and configurations, hardware and computer assembly, routing of communication cables through walls, ceilings and false floors. Perform on-site technical, operational, and training support to end users. Support by phone and after normal duty hours, as needed. Ability to perform all duties and responsibilities of an Electronics Maintenance Technician I / II / III. Install new / modify existing computer systems in a networked environment. Configure operating systems and / or load application software programs as needed. Perform termination of CAT5/6 cable runs. Troubleshoot miscellaneous hardware problems by performing hardware and software diagnostics. Coordinate needed repairs with equipment manufacturer when unable to locally resolve any issues or failures. Resolve computer software problems, including communications between users and components. Record and report all installation and maintenance activities and failures. Maintain accurate control of all equipment and tools inventory. Follow all operations security (OPSEC) procedures and policies. Maintain regular and punctual attendance. Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

None.