**DESCRIPTION** We are looking for a talented Electrolyzer Field Service Technician to join our team specializing in Service for Accelera by Cummins in Guadalajara, Castilla-La Mancha, Spain. **In this role, you will make an impact in the following ways:** + Respond to customer service requests via phone or email, document cases, perform initial assessments, and coordinate remote diagnostics to resolve issues effectively. + Perform preventative maintenance and basic to moderately complex repairs on Electrolyzers and components in the field, following established procedures. + Travel to customer sites up to 60% of the time, adapting to diverse work environments and ensuring compliance with industry safety and regulatory standards. + Communicate professionally and proactively with customers to gather feedback, address service needs, and ensure a positive service experience. + Utilize specialized tools and documentation to complete diagnostics and repairs, identifying necessary parts and escalating unresolved issues when needed. + Complete all required service documentation accurately, including reports, timesheets, and service quality records using business systems or manual input. + Maintain tools and service vehicles in proper working condition while adhering to all Health, Safety, and Environmental protocols. + Continuously build product knowledge through formal training and on-the-job experience, while identifying and communicating additional service opportunities. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Hands-on field experience with electrolyzers and a strong understanding of electrolyzer systems and related processes; prior experience in Oil & Gas or similar industries preferred. + Excellent communication skills with the ability to tailor messages to various audiences and ensure clear, professional interactions with customers and team members. + Strong customer focus and accountability, consistently delivering customer-centric solutions while upholding high standards of service and reliability. + Committed to continuous self-development and growth through formal training and on-the-job learning; proficient in accurate service documentation and data entry using service tools and systems. **QUALIFICATIONS** **Education, Experience:** + Apprentice Trained Electrical Technician (Preferred). + Vocational diploma from relevant technical institution. + Locally valid driving permit. + Basic level field service work experience. + Intermediate level of mechanical and electrical knowledge of and/or experience with industrial electrical / Electrolyzer products. + Customer service experience. **Job** Service **Organization** Cummins Inc. **Role Category** On-site **Job Type** Technician **ReqID** 2417605 **Relocation Package** No